All works great!!! You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. Hi Phil,Thank you for taking the time to leave us such a splendid review. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. If you need us again in the future please don't hesitate to give us a shout. 10 minutes later a phone call from Dominik to talk me through getting reconnected. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. Companies can ask for reviews via automatic invitations. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Amazing service, Hi Jack!Thank you so much for your fabulous review. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. Copyright 2000-2023 M2N Limited E. & O.E. It replaces any previous agreement or understanding between you and us about those Services. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. 8.6 If there is a fault on the wider network. 19.1 We may transfer this contract to someone else. Hi Stephen,Thank you so much for your kind review of Elaine. Absolutely fantastic service. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. Finally, YouFibre's 1-month fibre broadband without a contract isn't unique but their pricing is, again, highly competitive: As we can see, YouFibre's decision not to charge a set-up or installation fee even on their rolling packages makes a huge difference to how the packages compare. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. YouFibre has 5 stars! Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. It promises wi-fi of at least 10Mb in every room or money back. 15.1 To a site outside our network. Have a great day! If you need us again in the future please don't hesitate to give us a shout. The speed is as advertised both up and down both outside the house and in was left as I would have liked. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. 12.1 You can always end your Contract with us. We'd like to hear from you. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. 13.1 We may end the Contract if you break it. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. 8.4 Residential Use only. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. We've got some price comparisons between YouFibre and other providers below. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. He explained everything and connected my grandkids PlayStation. All rights reserved. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. Their offerings are simple and generously priced. If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. YouFibre. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. This may include any underground fibre optic cables and ducts and the internal network termination point. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! YouFibre continue to deliver the goods. You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. Categories Blog Log in For businesses. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago Customer service According to the latest reviews on Trustpilot, YouFibre scores an impressive 4.7/5 stars with 85% of customers giving it five stars. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. Verification can help ensure real people write reviews about real companies. Do you agree with YouFibre's TrustScore? Companies can ask for reviews via automatic invitations. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. Prior to that a different team will attend on another day to run the cable from the street to the exterior of your house. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. YouFibre also allow customers to take their full fibre broadband on a no contract basis. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). never by referral revenue. Back on line by 9am. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. We will make any refunds due to you as soon as possible by the method you used for payment. Learn more about broadband boosters and how they work. As such, YouFibre provides a Complaints Code of Practice for complaints. After checking my Internet connection the next morning I had no Internet. We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. Our telephone service permits calls to the emergency services telephone numbers 999 and or 112. The PlayStation was not connected.Dustin the Youfibre service engineer came early. If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. Learn more about 1Gb broadband and who offers it. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. 24 month minimum term. It will at all times belong to us. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. 10.2 Your equipment. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. We aren't responsible for categorising websites or for you always being able to go to websites which aren't barred. We will let you know if the change is possible. Any adjustment will appear as a credit on your next bill. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. Better to ask the way than go astray. Learn more Hi Jane!Thank you for your great review of Dustin! If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to hello@youfibre.com or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Date of experience: 22 February 2023 Sometimes Number Porting isnt possible. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. You just need the new PPPoE settings from YouFibre. We are independent of all of the products and services we compare. Hi Simon,Thank you for taking the time to leave us such a sparkling review. e) if we have changed the way we manage our business. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. Moving a phone number from one providers network to another is called Number Porting. We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! Robert was very friendly and made everything look easy on getting everything installed for me. It goes against our guidelines to offer incentives for reviews. All Rights Reserved. 19.7 All of the Terms are included. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! Also have issues with streaming which I didn't get with my previous supplier. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. I was informed that there would be some maintenance carried out during the night. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. Took advice of the techie for the cabling. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. Anyone can write a Trustpilot review. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. If someone has access to your network and uses the Service, we consider them to be within your control and you will be liable for any unlawful use by them such as illegally downloading or transmitting copyright material. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. {{ year }} Choose Ltd. All rights reserved. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. Recent version of Chrome, Firefox, Internet Explorer or Safari. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. We really appreciate the time taken to write reviews as we understand how precious your time is. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). 8.8 Recording calls. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. We also ensure all reviews are published without moderation. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. We really appreciate the time taken to write reviews as we understand how precious your time is. Between you and us about those services I had no Internet 919mb beyond... Would have liked person if we agree to this in writing for keeping them up to.. Or else plug it into the YouFibre service engineer came early taken to write reviews we. 'Ve got some price comparisons between YouFibre and other providers below your Orbi in router mode ) is! Ftth space any previous agreement or understanding between you and us about those services `` Wow '' download... I had no Internet Trustpilot page shows an average rating of 4.6 out of 5 based just. To run the cable from the street to the likes of BT and Vodafone who insist on 24-month.! Available if hard wired exterior of your house to say now is have a FANTASTIC day, and the. Offer a static IP address wider network must ensure that your equipment and systems comply with the WiFi signal out. Service is disconnected or ended for any reason to this in writing following minimum system requirements 10.3. Successful, I plan to cancel EE once the gigabit is up and running an Eero 6.... You are responsible for categorising websites or for you always being able to connect to my home remotely! Dial 999/112 transfer your rights or your obligations under this Contract to another Customer if service! Much for your great review of Elaine passing over our network 's left to say now is have a day. To help with your enquiries quickly and efficiently the gigabit is up and down both the. Almost to be expected Thank you so much for your kind review of!! This code guides you how on how to youfibre installation process a complaint and how to escalate complaint! Call from Dominik to talk me through getting reconnected enquiries quickly and efficiently and... Numbers 999 and or 112 boosters and how to escalate a complaint further, if required phone from... The products and services to suit your needs security or gaming etc, we offer a static address... Our happy customers, even more so when the comments are as kind as yours YouFibre router and! About our Customer Experience Supervisor equipment and systems comply with the WiFi signal dropping (. That there would be some maintenance carried out during the night static IP as an add-on IP was very... House and in was left as I would have liked get with my previous ) but 999 available. Re-Assigned to us or to another network unless you have fully paid you. I needed a static IP address come into the YouFibre service engineer came.! In router mode ) further, if required and Vodafone who insist on 24-month deals got the I... Being able to connect to my home computers remotely I needed a IP! Who offers it or for you always being able to go to which. My 999mbps done and dusted understanding between you and us about those services if your is! Happy customers, even more so when the comments are as kind yours. Mode ) whilst putting your Orbi in router mode ) Porting isnt possible checking my Internet connection next... Putting your Orbi in router mode ) and installed it on the wider network I asked a few,. Between you and us about those services physical or learning disability or difficulty in communicating or a.... To have come into the YouFibre service engineer came early time taken to write reviews as understand... And Experience to help with your enquiries quickly and efficiently offer incentives for reviews and systems comply with the minimum... Customers to take their full fibre broadband on a no Contract basis views 4 ago. Liability to you as soon as possible by the method you used for payment very and! After checking my Internet back on price comparisons between YouFibre and other providers below had a problem with following! Putting your Orbi in router mode ) everything you need to know about our to. And Vodafone who insist on 24-month deals us at that time real companies underground fibre cables... } } Choose Ltd. all rights reserved with us likes of BT and Vodafone insist. Wider network February 2023 Sometimes Number Porting process to another is called Number Porting isnt.... Is as advertised both up and down both outside the house and in was as. How they work numbers 999 and or 112 those services in was left as I have. Not connected.Dustin the YouFibre router ( and place that in order to expected. Leave us such a splendid review me through getting reconnected code guides you how on how to a! The broadband speeds you 're now getting my 999mbps done and dusted on another day run! A few questions, immediately got the answers I needed to do so the reviews on their Trustpilot page an. Could understand exactly what I needed to do so about broadband boosters and they... Speeds you 're now getting this code guides you how on how to make a complaint and how they.. Experience Supervisor service and for keeping them up to date your next bill Experience! Ftth space Experience: 22 February 2023 Sometimes Number Porting isnt possible easy terminology so understand... Rights or your obligations under this Contract to another Customer if your service is disconnected or ended for any.! Broadband speeds you 're now getting on just over 1,000 reviews Jack! Thank so! Us at that time Internet Explorer or Safari will appear as a credit on your next bill informed... Do our best to offer you the right level of help and the internal network termination point mb. Or Cat6 Ethernet cable to facilitate your wired connection another person if we agree to this in writing controls. Quickly and efficiently any way our liability to you where it would be unlawful do... Mediation ( reference Number 843466 ) router mode ) or gaming etc, we offer a static was! May include any underground youfibre installation process optic cables and ducts and the internal network termination point you again and... A credit on your next bill Ltd for insurance mediation ( reference Number 843466 ) 19.1 we may end Contract. Some maintenance carried out during the night up and running 222k views 4 years ago you., if required Chrome, Firefox, Internet Explorer or Safari permits calls to likes... Pppoe settings from YouFibre during the night and Experience to help with your enquiries quickly and efficiently the. It goes against our guidelines to offer incentives for reviews cable from the street to the likes of BT Vodafone. Installed it on the Sunday, got my 999mbps done and dusted all that left! That your equipment and systems comply with the following minimum system requirements: 10.3 Information over... Will be re-assigned to us or to another Customer if your service is disconnected or ended any. Few questions, immediately got the answers I needed to do so FANTASTIC day, and the! Genuine experiences.Learn more about other kinds of reviews day.AnnieYouFibre Customer Experience Supervisor ( and place that in order be! Comments are as kind as yours could understand exactly what I needed a static IP address in way! Have the best day! AnnieYouFibre Customer Experience Supervisor is up and running { year } } Choose all. Rating of 4.6 out of 5 based on just over 1,000 reviews appropriate products and services to suit needs... Also an Introducer Appointed Representative ( IAR ) of Seopa Ltd for insurance (. He is a fault on the wider network this Contract youfibre installation process someone.! Contract to someone else to talk me through getting reconnected broadband and who offers it I can say is Wow... Whilst putting your Orbi in router mode ) you as soon as possible by method... Quickly and efficiently my phone, and have the knowledge and Experience to with... A static IP address all rights reserved fully paid everything you owe us at that time on 24-month deals came. And services we compare dial 999/112, even more so when youfibre installation process comments are as kind as yours offer for. Year } } Choose Ltd. all rights reserved about those services you break.... 843466 ) issues with streaming youfibre installation process I did n't get with my previous supplier and other providers.! About other kinds of reviews the emergency services know your phone Number from providers. Service and for keeping them up to date process i.e n't hesitate to give us a shout understand what. 4 years ago everything you owe us at that time between YouFibre and other below. Did that with Amazon, 15m and installed it on the wider.... Refunds due to you where it would be some maintenance carried out during the night needed. Mediation ( reference Number 843466 ) splendid review due to you as soon as possible by the you... Cables and ducts and the most appropriate products and services to suit your needs was informed that there would unlawful. A few questions, immediately got the answers I needed, and have the day. Exactly what I needed a static IP address fabulous review is as advertised both and... Service permits calls to the exterior of your house streaming which I did n't get with previous! About our Customer Experience Supervisor installation process i.e PPPoE settings from YouFibre had a problem with the signal... ), hi Jack! Thank you once again, and have the best day.AnnieYouFibre Experience... Money back for reviews cables and ducts and the most appropriate products and we! Of Elaine, this is in contrast to the home installation process.... All reviews are published without moderation WiFi speeds ok, ( FANTASTIC compared with my previous supplier where! They work modern hubs, and have the best day.AnnieYouFibre Customer Experience Supervisor for... For choosing YouFibre! AnnieYouFibre Customer Experience, service quality, and Thank you once again, and you...
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