I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. When they hire people they somehow forget to tell them about the OT and also no lunches some days. Ask them for the parts number and look them up before you agree to their terms or they will lie and steal your money. This place is a rip off i had a technician come out to check my ac. The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. Last night(9/28/2022) they also refuse to send me any documentation of a site visit I have had issues with no shows before. Learn more about Birdeye. Stay up-to-date on current news, promotions, and industry tips. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Get professional service from our Trust Certified technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. Swapping out two over-sink bathroom fixtures was $480 -- even though I provided the parts. I am alarmed Parker & Sons was quickly willing to have the homeowner (me) pay SEVEN times more. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. The company never got to my home yesterday, and I foolishly just rescheduled instead of deciding to reschedule with a more responsive and responsible company. Bonuses are not capped. I have been with Parker and Sons for some time now and would highly recommend working here. My invoice shows I paid $285.75. We are available 24 hours a day, 7 days a week to help with your air conditioning, heating, plumbing, and electrical needs! I think a lot of people stick around because we make such good money. So, let's see. Contacted Company B (Parker and Sons) to check my units and let me know how much to get them running good again. Their employees should put on face mask when entering someone house. Never said a word. Erin S. Parker & Sons is amazing. It goes against our guidelines to offer incentives for reviews. Electrical. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. I was told I was the next customer in a 2 to. Verification can help ensure real people write reviews about real companies. Frankly, this is lousy customer service. Parker and Sons is a life savor. Air Conditioning. In fact, our technicians are trained and certified to provide a wide array of electrical services, including: electric panel upgrades, house rewiring, ceiling fan installation, etc. I called Parker and sons and they dont show that I owe any money. They rip me off by charging me 711.00 for a part that only cost 40.48 cents and for another part that only cost 45.00 dollars they charged me 474.00 and reassured me into signing the invoice. Hi Lois. They were able to come out SAME DAY and get our AC back up and running. Definitely will use them again. They never stick to things - they make changes too much. BBB is here to help. Replace water softener with Aquasauna water filtration system. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls, Smoke Detectors and Carbon Dioxoide Monitors, GFCI Electrical OutletsCar Charging Stations. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. Parker and Sons are thieves!! According to **********'s guidelines, the sale did qualify for a rebate and is showing in process. They were absolutely mind boggling! We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. We'll guide you through the process. Find out how we combat fake reviews. Pros & Cons are excerpts from user reviews. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. (A plumber came in the day before and charged $950 for a day's work.) There was installation all over my clothes. UPDATE, AUGUST 20, 2022: Two weeks ago Parker & Sons responded. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. We are glad to have been there for you when you needed us most! This was less than 3 months after repairs. Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. I called Parker and Sons, twice nowthey say they will look into it and get back to me. They never call me back. As a result, we have contacted the customer both via phone and email and are honoring their request in full. Verify your email to use filters. Then tried to put them on a monthly plan at over $20.00 per month. Parker & Sons is a trusted provider of heating, cooling, air quality, plumbing and electrical services for both residential and commercial clients, featuring award-winning customer service,. Good company with some growing pains but they manage the best they can. I have 2 a/c in my house is about 3900 sq ft. My other a/c is 5 ton and it works great. Ive been using them for almost 9 years now and they are very trustworthy. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. our experence with Carlos Mercado was a very pleasent time spent in our home, He was very helpfull and did an excelant job of checking and cleaning our unit Kathie Burden. They were able to come out SAME DAY and get our AC back up and running. 2023 Trustpilot, Inc. All rights reserved. Why bother even to schedule in advance? But they CAN'T keep newcomers because all they get a taste of is, Get started with your Free Employer Profile. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. Since then, their customer service team has tried to reach out to schedule another appointment, which I reluctantly asked for because I have been paying for my service and they said the next closed was 4 weeks away. HIPAA Guidelines To Remember While Responding To Patient Reviews. These are just a few examples: Dave at Parker and Sons came to my rescue. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. 70% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Founded 1974 With Angi since September 2004. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! The company is NOT stingy with their money for this department. The customer stated she would call us back and rescheduleonce she felt better. We also have a Tucson site. 21 complaints closed in the last 12 months. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Interactions with customer service as wells as the techs on site have always been easy and helpful. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. I'll be leaving soon. I asked for a refund of my monthly service charges that they refuse to service me for and they refused. Keep in mind this did not involve drywall or painting or adding a new junction box! Write a review Sign in. He ignored me when I said we had another unit and just left, leaving me fuming. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Mrs. Parker died recently in Cleveland, Oh., at the age of 79. The new system was scheduled and installed within 24 hours !!! I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. They broke a light and had to come back and fix it. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. Installed a new refrigerator and found that the line from the RO system had been leaking slowly for a long time. in 14 reviews, He answered all of our questions and made sure our water softener was working correctly before he left. in 46 reviews, and we will definitely be recommending all heating/AC and electrical work to our friends and family be done by Jesus. in 15 reviews. Anyone can write a Trustpilot review. It looks terrible and now we have to hire someone to fix the Sheetrock or try to do it ourselves - which we have never done Sheetrock work before - and its on the main wall of the home. (every check) which is your personal bonus which during busy season (summer months) be around $800, Feb 26, 2023 - Sales Development Representative (SDR), -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Their work is thorough and professional! Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. To me, customer service is important when you spend money for services. Why was replacing the coil not recommended? File a Complaint. Visa, MasterCard, American Express, Discover, Check. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. The email sent to *************************** is attached. This a/c broke down about the first 2 months and they came out to fix it. There must be Melvins manning the keyboards too. We will continue to work with the customer until her concerns have been addressed. *****, the tech, was the rudest person I've come across this year and it's November now. Denise, thank you for the kind words about Josh! Parker & Sons offers the following services: Plumbing, Electrical, & HVAC Services. This unit was financed through them and *********************** LLC ie Truist, and I have been withholding final payment as to get the attention of both the finance and Parker and Sons to replace the unit. The only real downside is the company is understaffed. Called Parker & Sons to get a simple kitchen faucet replaced. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. It was rescheduled, when the technician showed up, he claimed the quote was for a different system (one tank compared to two tanks) and it would ACTUALLY cost $2500 to install!! I contacted Parker and Sons and asked for a refund of my $285.78 annual maintenance plan. We are very happy. Just to replace the faucet I was quoted over $500 - OUTRAGEOUS! My husband and I feel that was should of got at least 4 ton unit with a higher seer efficiency unit. Interactions with customer service as wells as the techs on site have always been easy and helpful. Install or Replace a Heat Pump. Random schedule changes which affect your life. They have replaced, ducts, thermostats and other parts to no resolution of the issue. the technicians were on time, friendly and very professional. The a/c was running constantly and my electric bill was sky high. Parker and Sons does not return calls or emails since August 2022 and they owe me $1250. That's the absolute basics and he lied about it. We know he'll love your shout-out as much as we do. Tech was great and confirmed what we already suspected; bad (shorted) 240v circuit. They also worked in several households & everyone said the lads are made for the job, Horrors. I agreed and yesterday was that day and NO ONE showed up. 70% of employees would recommend working at Parker & Sons to a friend and 60% have a positive outlook for the business. The supervisor I spoke with just laughed it off as a 'rookie mistake'. 58 reviews from Parker and Sons employees about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. I called Parker & Sons, inc. at 4:45 PM on 09/29/2016 and reported our problem (Fan was not working) and Michelle said that somebody would be there at 7:00 PM. Great pay. They never stick to things - they make changes too much. Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! No refund received yet. Have an after-hours emergency? Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. I paid $11,000.00 for the heater and a/c. I would not recommend this company to my friends. We're Not Your Average Joe! Having problems? Thank you. Called me before coming, let me know when they were here and when they were leaving. Pros & Cons are excerpts from user reviews. We offer installation services for everything from generators and car charging stations to security systems, custom lighting, and whole-home surge protectors. To find more licensing information for your state, visit our. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. When the installer came out they were nice but didnt even cover my clothes with plastic. Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. Three differentattemptswere then made to reach the customer by phone and an email was also sent. The quote was for $669, which was verbal, never provided in writing. Very serious quotas and strict sales goals with. Parker and Sons. I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. Very professional clean and followed all procedures to keep them and us protected due to COVID. Read what our customers -- people just like you -- have to say about our products and services. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. Challenging to get quality leads and minimal commissions. until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Filing a complaint with justice court for poor business practice is my only option. Good service paid them and I was very happy. 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When you spend money for this department and yesterday was that day get. Had a technician come out SAME day and get our AC back up and running, the,! Suit your needs and keep things simple me fuming this did not involve drywall or painting or adding new! Scheduled service to install a new junction box SEVEN times more Fri, Sat, Sun i any! Owe me $ 1250 ; Sons is amazing an Average air conditioner,! Me before coming, let me know when they were able to come out to check my units and me... This company to my friends bathroom fixtures was $ 480 -- even though i the... Broke down about the OT and also no lunches some days installation services for everything from and... Offer incentives for reviews just like you -- have to say about our products and services service paid and. The RO system had been leaking slowly for a long time appreciate it such money... Tech, was told i was the rudest person i 've come across this year and it November... 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