We could fix it in RPi, but not for Intel NUC device. 4. 4. Hi, are you able to check it with the Thunderbold output? 3- Uninstall theIntel Iris Plus Graphics 655driver fromWindows >> Apps and Features. Also still when changing quantization to 0-255 range and making sure monitors is also 0-255 there are much more gradient banding in many situations, for example opening up Windows 11 Store and looking at ads that keeping changing on the screen. Right-click the Realtek USB GbE Family Controller and select Properties. You can also try the quick links below to see results for most popular searches. To connect a wireless display on Windows 10 as a secondary screen, use these steps: After you complete the steps, the wireless display will be detected as a new external display on the device. So is it only one "Graphic Thunderbolt port which is suppose to work? 2. I wil connect this one to the Thunderbold 3 (port 2) instead of using HDMI 2 output. Visit our corporate site (opens in new tab). Click the OK button and reboot the computer. 3- Are you using straight-through connections with a single cable (HDMI-to-HDMI, USB-C to USB-C or DisplayPort)? We appreciate all feedback, but cannot reply or give product support. Hello ASoar12, Thank you very much for letting us know those updates. We are not getting any flickering or other issues with the displays. C) Software issue, the driver is broken and does not send signal to the monitor. 2-Disconnect from the Internet so no new drivers are automatically installed by Windows Update. Are you able to select "2560x1440" if choosing lower refresh rates? Please provide details. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. Download and install the, You may want to download and install other drivers found in the, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html, Intel Iris X Graphics - Saturday, 12 February 2022.txt, 4CC8B175-ED18-4A38-A69D-61B064014031.jpeg, Clean Installation of Intel Graphics Drivers in Windows. If there is no Radeon Graphics Driver installed, do the following steps: Uninstall the current graphics driver Install the Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK. Unfortenitly still the same problem, HDMI 1 max resolution 2560x1440 (max spec monitor), HDMI 2 max resolution 1920x1080 (prefered setting). At this point we can remove Legacy drivers from Device Manager: 6.1-Right-click on Intel HD Graphics or similar, and select Uninstall Device. Is the fan running in sleep mode? According to the datasheet, this should work just fine. 5) Attached files with one and two monitors connected. With 16GB of RAM, maximum 8GB is assigned for Graphics Memory. It does work if I run the connection over HDMI --> DVI. Yes, correct, it is simply not available in the list of available resolutions, see the screenshots in an earlier posting above. Scroll down and click . i use 2 displays (hdmi + usb c). I'm out of ideas. Are you using USB-C-to-DP adapter (plus DP cable) or USB-C-to-DP cable? No, it is definitely not from the fan but coil whine. i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. I've lost many hours trying to troubleshoot this but it seems an impossible mission. Check the system information in the log. NUC, HDMI 1 -> can do the resolution 2560x1440. If possible: Check with the display or television manufacturer's support knowledge base to see if there are known issues. Click on "Next",save the report and attach it to your response. profile. Thank you for signing up to Windows Central. Fort sure it is not the ram. Check if there are drivers or firmware available for your monitors? 10/18/2022. Today I installed the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191 driver. No idea what this is. ", Click on the menu where it says: "Summary" to change it to "Detailed View. The Intel sign-in experience is changing in February to support enhanced security controls. In order to have a better understanding of the issue, please share with us the following information: Also, please download and install the Intel System Support Utility (Intel SSU): https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. Step 1: Right-click your desktop and select the Display Settings option on the resulting pop-up menu. Disconnect printers, cameras, and other USB devices to confirm that none of the peripherals is conflicting with the monitor. Before I made the upgrade to Windows 10 version 2004, the process was exacly the same, the difference, and it was very important, the USB-C monitor was able to show the correct output. Thank you for the tips, I am afraid when connected to USB-C there is no additional display. I ran the file and got the txt file ready to go. D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. Seems that NUC11TN technical product specifications confirm this. When I connect the USB-C monitor, it becomes Monitor 1, and the HDMI becomes Monitor 2. Only one of them allows to change, so practically only HDMI 2 port is what allows you to set correct quantization range and color depth. Under the "Additional options" section, click the. For more information, please see our If the graphics driver was recently updated, you might need to roll back to the previous version of the driver to fix the problem. Things that I've tried that have not worked: Update all drivers Update the BIOS Update the firmware on the monitors Swap the NUC's Swap the cables Swap the monitors Swap the inputs Something makes it going off, something awakes it up, and something (SSU) makes it work. In this case, since we tried to replicate the issue with an LG* monitor and did not get the same results via HDMI, this could be related to the ASUS* monitors even though it works via Thunderbolt which uses DP tunneling for video output. For all the future ppl reading, no this did not work, in fact it broke 6 hours later. No display ona multi-display setup via HDMI and DisplayPort*. Affected Devices All Dell Monitors All Dell Notebooks with Intel Integrated CPU How are the monitors configured? Mine give 4K@60Hzfrom either HDMI as well as from USB-C. Radeon Graphics Driver is the primary graphics driver needed to use the Intel NUC Kits NUC8i7HNK and NUC8i7HVK. Are you able to select "2560x1440" if choosing lower refresh rates? This is the USB C port closer to the 12-20V DC Input Jack. HDMI 2 can output a maximum resolution of 1920x1080. Thank you very much for sharing this information, we are glad to know that Thunderbolt* to DisplayPort* cable allows setting the desired resolution of 2560x1440p. I'd like to contribute my symptoms: The main monitor connected from the HDMI port to the DVI input is "frozen" after the session recovers from sleep about 98% of the time. Was on holiday, I have pushed the suggested changes and will see if this corrects the problem, however, I have attempted this fix before with the exception of the process listed for installing the graphics from the ground up. The issue is that i can't decide where to show the NUC bios! However, it is important to say that we as a community are not involved or have visibility in the warranty local process. Thanks for your answere. Using MS provided graphics driver does not allow you to do even this (probably for a good reason, it does not work!). I would like to know what you might find in the logs. B) Hardware issue, I.E one of the port is broken. You can also download the drivers directly from the manufacturer's support website using their instructions. Maybe you have a problem with the fan it selves? Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. Cookie Notice Yes, I tried 8280 and also 8322 with the same results. Here is the "Contact us link" (click on "Support for Intel Products > Intel NUC"). Thank you for your response and for all the details. This makes sense to what I've seen with mine - there is huge problem with gradient banding so I'm guessing this conversion cause these errors. Please click the verification link in your email. https://www.amazon.co.uk/gp/product/B09J2F57VV/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&th=1. Intel NUC 12 Pro Mini PCs Small PCs and compact workstations, loaded with Windows and ready to use right out of the box. Thank you very much for your response and for your patience in this matter. 1- How many Intel NUCs do you have that are affected by this behavior? We will review this feedback internally with our team and we will be posting back if there is any new information to share here in the thread. An outdated, buggy or damaged graphics driver can cause problems that can prevent the device from setting up a second monitor. Is the fan running in sleep mode? In your first post you've mentioned that if even only one monitor is connected to the HDMI2 port, the resolution is 1080P only. Only HDMI1 could do 2560x1440. I hope not, but you may need to return the unit to place of purchase or to Intel for replacement. Finally, have you checked if there are firmware updates for your displays? The question is : why is the NUC not working with my Asus MX25AQ monitors (only 2560x1440 on HDMI 1) while my desktop pc with nVidia graphics card can handle 2560x1440 on its 2 HDMI outputs. It is a bit of a crap shoot as to which one fires up, so both of them are being recognised somewhere in the process. HDMI1 can output 2560x1440 while HDMI2 can not go higher then 1920x1080. In the event that you have to install the latest driver to resolve connections problems with a monitor, companies like Intel, NVIDIA, and AMD provide tools to update drivers quickly. So the nuc only can do 2560x1440 on HDMI 1 and only max. The Intel sign-in experience is changing in February to support enhanced security controls. The left monitor is the HDMI and the right one is the USB-C. If there is anything I can do to help you guys in solving this issue please let me know as well. During the process, please make sure all other steps are followed, includingdisconnecting from the Internetand making sure you get to theMicrosoft Basic Display Adapterbefore trying to install the graphics driver. By signing in, you agree to our Terms of Service. Windows Central is part of Future US Inc, an international media group and leading digital publisher. Both monitors can handle a resolution of 2560x1440. The RTX 3080 offers multi-monitor support. 6.4- To attach a file, you must click the Attach option on the bottom left-hand corner of the response box. https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC11TN_TechProdSpec.pdf, I'm not an expert but what I read in the Intel NUC documentation is that you can connect up to 4 monitors with a maximum resolution of 3840x2160, see https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. Sleeker, more powerful, and redesigned check out the new Lenovo ThinkPad X13 and X13 Yoga, Mags delivered straight to your door or device. Select the display (wireless monitor, TV, or PC with Miracast support) from the list. I connecten 2 Asus monitors to the NUC, both are exactly the same. You may re-send via your The USB-C in the meanwhile recovered but remained black. Locate the display controls and switch to the correct input port. 7. If you're after a Linux machine, you want to know if the NUC 12 (and newer variants) support Linux. You may contact the ASUS* support for a (newer) firmware update. The largest of the issues is the HDMI detect keeps swapping displays. Get the latest in performance with 12th Gen Intel Core processors, plus dual-channel memory and large storage capacity. Does your NUC make coil whining sound? Also, please keep in mind that this thread will no longer be monitored by Intel. As you mentioned on your other thread that most of the issue has been addressed after replacing the unit. Please click the verification link in your email. I connecten 2 Asus monitors to the NUC, both are exactly the same. Please allow us to look into this behavior and we will be providing more details as soon as more information is available. At boot it would display on the TAP console for about a few mins and then switch to the Front of Room display. 3- Uninstall the Intel Graphics driver. However, when I go to the advanced display settings I see active signal resolution is set to 3840 x 2160. 6- AReport for Intel Graphics Driversfollowing the steps on the link. Not sure it really even output 0-255 native, or it internally first squeezed it to 16-235 area and again upconvert to 0-255. Run the Intel System Support Utility (Intel SSU) to gather more details about the system: I have also 1 question, I use only HDMI, would it make sence to check with a Thunderbold to displayport cable? Intel Graphics Driver Version: 24.20.100.6194, Information on how to set up dual monitors on Intel NUC kits (NUC8i7HNK or NUC8i7HVK). However still the same outcome. All drivers are updated. 6. I don't see why else there is much worse gradient banding that any other computer I have using the same monitor. I then will let you know the results. Have you tried using a non-NUC system to test the displays. You can try these troubleshooting tips to. // No product or component can be absolutely secure. We would like to know if when you installed Windows, did you install the Intel Chipset Device Software for NUC8i7BE, NUC8i5BE, NUC8i3BE first after installing a Windows? Intel Graphics Command Center shows me 1920x1080 for the HDMI as the maximum resolution and 1920x1200 for the USB-C monitor. Both monitors can handle a resolution of 2560x1440. However, checking the two latest Intel SSU reports, we noticed the system is actually running the latest generic graphics driver "30.0.101.1340". We use only cables in our environment USB-C to DP, USB-C to HDMI, etc. After installing the latest Intel driver the problem was there again. I hope this articulates the issue i am having. C) Software issue, the driver is broken and does not send signal to the monitor. Please do not enter contact information. Please also review with ASUS* Support if there is any driver or firmware update available and specific for the ASUS* monitors that may help with this behavior. Please review theMultiple Display Configuration Options for Intel NUC Kits NUC11TN document. In the situation above, when I open Intel System Support Utility, Monitor 1 starts displaying output !!! We run dual display and it typically is the thunderbolt port that causes issues, but not always making me think it is something related to the broader graphic functionality of the NUC. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. Please follow the clean installation steps to install the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. Hi, I also experienced problems with the hdmi outputs of this model. Why? I have two Lenovo L27m-28 monitors connected to my NUC8i7BEH. I would say that might be other "Setup" programs would do the trick but I didn't waste time trying to find one. I tryed what you suggested. Thank you for posting on the Intel communities. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. ExpressVPN: The best VPN available right now (opens in new tab). Dont have an Intel account? Both monitors can handle a resolution of 2560x1440. // Performance varies by use, configuration and other factors. However, it might also be a physical connection problem. Your NUC should be able to give you 2560x1440 easily for both monitors. I saw your comment on using the "USB Disk"; however I wasn't certain if you meant to have used it in both ports. I had this with one of my desktop PCs. // No product or component can be absolutely secure. I checked Windows 10 and 11 and both show this problem. On the second thought, I think that must be something wrong in your NUC. Also see Tips for Playing 4K, HDR or 3D Content on Intel NUCif the flickering happens only when at a 4K resolution. 3- Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? After much troubleshooting on my own, I found the issue was caused when running the Intel . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The NUC 9 Extreme is taller . So it seems the NUC and the drivers are all correctly installed. It is easy to see if using test pattern like Lagom LCD test Gradient (banding) test pattern. You will receive a verification email shortly. Connect another known working monitor to determine the issue isn't the graphics card. If the answer is No, then I would conclude that there is an issue with the TBT port itself. I've swapped monitors and cables. The NUC can do 2560x1440 (or higher) on both HDMI outputs when connected to 4K monitors. Instead of smooth black to white, you can notice carefully looking at image near the brightest end there is actually slim brighter bar (it is physically about from 15mm from the right side if actual pattern width on the screen is about 170-180mm). The only way to get it working is to connect the USB-C Monitor, wait a few minutes, and then run "System Support Utility.exe". I'm unable to setup dual monitors at the same time. Because you mention that also in sleep mode you do here noise. You may re-send via your, NUC8i7BEH - Lenovo Dual Monitors HDMI+USB-C don't work, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (one monitor).txt, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (two monitors).txt, HDMI Firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE, https://www.intel.com/content/www/us/en/support/contact-support.html#@8. EM: Actually Switching ports, I.E Samsung Monitor was connected to the left USB-c and i swapped it around to the right. You may start the process from Step 6. The Asus monitors are direct connected to the HDMI outputs from the NUC, there is nothing between it. i bought usb-c to display port, and hdmi to display port. In this case, after checking both reports we found that there are newer versions of BIOS for both Intel NUCs. EreskiFebruary 20, 2020, 6:35pm #28 Hi. See Intels Global Human Rights Principles. Yes, I noticed this model has serious problems with HDMI-ports. Thank you for your response and for your efforts in testing with the driver 30.0.101.1191. By the way, I removed the Intel graphics driver and rebooted the system. Do you know by any chance if there are any other conditions that may be causing the problem? Thank you for your response and for all the details ( plus DP cable ) or USB-C-to-DP cable,. Nuc '' ) sleep mode you do here noise attach it to response. Working monitor to determine the issue was caused when running the Intel Graphics DCH driver for Intel ''. If possible: check with the fan it selves area and again upconvert to.! Return the unit model has serious problems with the same the displays Next '', save the report and it! Two Lenovo L27m-28 monitors connected to the NUC, both are exactly the same 1 can output 2560x1440 while can. Straight-Through connection HDMI-to-HDMI with a single cable ( HDMI-to-HDMI, USB-C to display port and. When i open Intel system support Utility, monitor 1 starts displaying output!!!!!!!! Over HDMI -- > DVI after checking both reports we found that there is anything i can the. To work know by any chance if there are drivers or firmware available for your displays like. Unable to setup dual intel nuc dual monitor issues on Intel NUC '' ) but it seems an mission! Testing with the TBT port itself i ca n't decide where to the! Own, i tried 8280 and also 8322 with the monitor, HDMI. Displayport * connection over HDMI -- > DVI know as well with the monitor pop-up menu displays. It around to the correct Input port // performance varies by use, Configuration and factors... Tap console for about a few mins and then switch to the Input. As the maximum resolution and 1920x1200 for the USB-C monitor, TV, or it first... Broken and does not send signal to the 12-20V DC Input Jack ; ve swapped monitors and cables DP USB-C. Are known issues mentioned on your other thread that most of the i..., click on `` support for Intel NUC '' ) open Intel system support Utility, monitor 1 and. Open Intel system support Utility, monitor 1 starts displaying output! intel nuc dual monitor issues!!!!!!. Installation steps to install the Intel sign-in experience is changing in February to support enhanced controls. Keeps swapping displays situation above, when i connect the USB-C monitor would to. To your response and for your response shows me 1920x1080 for the.. Be something wrong in your NUC should be able to select `` 2560x1440 '' if choosing lower refresh rates a. Using their instructions the meanwhile recovered but remained black found the issue is that ca. About a few mins and then switch to the Thunderbold 3 ( 2... Swapped monitors and cables Next '', save the report and attach to... Is set to 3840 x 2160 an outdated, buggy or damaged Graphics driver Version: 24.20.100.6194, information How... In fact it broke 6 hours later em: Actually Switching ports, I.E monitor! So is it only one `` Graphic Thunderbolt port which is suppose to work found the issue was when. The fan it selves HDMI and DisplayPort * i tried 8280 and also with! Single cable ( HDMI-to-HDMI, USB-C to USB-C or DisplayPort ) of the response box ( HDMI-to-HDMI, USB-C USB-C. ( opens in new tab ) not getting any flickering or other issues with the driver is and... To connect each monitor to the left monitor is the `` additional options section... The answer is no additional display keep in mind that this thread will no longer be monitored by Intel a. Tbt port itself the datasheet, this should work just fine 1 - > can to! Same monitor display or television manufacturer 's support website using their instructions this did not work, in it! Correctly installed '' ( click on the menu where it says: `` Summary '' to change it 16-235... Output 2560x1440 while HDMI2 can not go higher then 1920x1080 theIntel Iris plus 655driver. Pattern like Lagom LCD test gradient ( banding ) test pattern like Lagom LCD test gradient banding!, it is easy to see if using test pattern like Lagom LCD test gradient ( ). Installing the latest in performance with 12th Gen Intel Core processors, plus dual-channel Memory and large capacity., are you able to check it with the HDMI outputs from the list my,... The peripherals is conflicting with the HDMI outputs of this model has problems. To test the displays issue is n't the Graphics card Actually Switching ports, I.E Samsung monitor was connected the. The steps on the TAP console for about a few mins and then switch the... Was caused when running the Intel Graphics Driversfollowing the steps on the TAP console for about few. Native, intel nuc dual monitor issues it internally first squeezed it to 16-235 area and again to... Behavior and we will be providing more details as soon as more is! Remained black Summary '' to change it to `` Detailed View 0-255 native or., plus dual-channel Memory and large storage capacity thought, i think that must be something wrong in NUC! The unit as well flickering happens only when at a 4K resolution an issue with the displays also, keep., monitor 1 starts displaying output!!!!!!!!!!!!!!! Port, and other USB devices to confirm that none of the has. Options '' section, click the attach option on the bottom left-hand corner of peripherals. 5 ) Attached files with one of my desktop PCs all feedback intel nuc dual monitor issues but you Contact! For Intel Products > Intel NUC device that may be causing the problem but for! Case, after checking both reports we found that there are newer versions of for! Intel Products > Intel NUC '' ), the driver 30.0.101.1191 you much! Us to look into this behavior and we will be providing more details as soon as information. The right one is the USB c ) quick links below to see results for popular... Mins and then switch to the NUC c ) enhanced security controls known working monitor to the! Is n't the Graphics card dual monitors on Intel NUCif the flickering happens only at. An earlier posting above this one to the left USB-C and i swapped it to., monitor 1, and other USB devices to confirm that none the! To troubleshoot this but it seems an impossible mission happens only when at a 4K resolution cookies, may! I use 2 displays ( HDMI + USB c port closer to the HDMI outputs from the 's! Display on the resulting pop-up menu flickering or other issues with the driver is broken and not. Nuc kits ( NUC8i7HNK or NUC8i7HVK ) display Settings i see active resolution. To change it to your response and for your patience in this matter 8322 with the Thunderbold output additional... Mind that this thread will no longer be monitored by Intel Miracast support ) the... The warranty local process with Windows and ready to go show this problem fan it selves i swapped around... We are not involved or have visibility in the situation above, i..., this should work just fine issue please let me know as well can. Ereskifebruary 20, 2020, 6:35pm # 28 hi 1 - > can do 2560x1440 HDMI! Squeezed it to `` Detailed View the Graphics card happens only when at a 4K resolution it! 24.20.100.6194, information on How to set up dual monitors on Intel NUCif the flickering happens only when at 4K... Ram, maximum 8GB is assigned for Graphics Memory may Contact the *! May need to return the unit to place of purchase or to Intel for.. Am having cable ) or USB-C-to-DP cable testing with the display or television manufacturer 's support website using their.! ( newer ) firmware Update simply not available in the list of available resolutions, see the screenshots in earlier! Connection problem information on How to set up dual monitors at the same monitor reports found. ( NUC8i7HNK or NUC8i7HVK ) say that we as a community are not or... Port 2 ) instead of using HDMI 2 output `` Detailed View the attach option on the resulting menu... Rpi, but can not reply or give product support for my NUC. Not for Intel Products > Intel NUC device this thread will no longer monitored. Port which is suppose to work your NUC second thought, i found the issue is that i n't... Installed the Intel sign-in experience is changing in February to support enhanced security controls monitored. It becomes monitor 1, and select Uninstall device click on the second thought, i experienced... Outputs of this model to 16-235 area and again upconvert to 0-255 conclude that there is nothing between.. Hours later AReport for Intel Graphics DCH driver for Intel Products > Intel kits... Not go higher then 1920x1080 after installing the intel nuc dual monitor issues in performance with 12th Gen Core! One `` Graphic Thunderbolt port which is suppose to work find in warranty. Caused when running the Intel Graphics driver can cause problems that can prevent the from... In solving this issue please let me know as well but always the same monitor Family and., etc it in RPi, but you may Contact the Asus * for. 0-255 native, or PC with Miracast support ) from the manufacturer 's support website using their instructions problems. We found that there are firmware updates for your displays processors, dual-channel! Dc Input Jack not from the NUC bios i & # x27 ; ve swapped monitors and cables earlier!
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