Chosen by our travelers, these tried-and-true favorites bring destinations to life through culturally immersive activities. ** The Global Travel Protection Plus plan includes a non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours. This has to be illegal. Trip Interruption coverage Every invoice has completely disappeared from my EF go ahead account. Looking ahead. ", UPDATE ON EF CASES AS OF 1:30 PM PDST April 23, 2020. Then, you can't get through on the phone. EF Educational Tours should do the right thing and return all of the money I paid to their company. As we enhance and innovate on our own health and safety protocols, we'll continue to monitor guidance from local and federal authorities in the U.S. and internationally. al. UPDATE ON EF CASES AS OF 3:00 PM PDST May 15, 2020. I can supply screenshots and credit card bills as proof of payment in 2019 -20. EF Tours is demonstrating they have no regard for hard working families who cannot afford to donate almost $2,000 to their company. I feel like EF tours did not take our interests and feelings into consideration and I feel like this trip was a complete waste of time and money. I am seeking a full refund, not a partial one. The Emergency Service & Support Team is made up of highly trained, dedicated EF staff based in our Boston, Denver, and Austin offices who are equipped to solve problems and answer questions that may come up, even outside of regular business hours. I have been a group leader with EF for 10 years and they have been getting so bad that I will no longer travel with them. That's when we found out it would be around $800 to cancel. If I can get any student considering this company to stop, I will. Evidently, just before the drop deadline, the other boys in our group dropped out because of cost, and he's the lone boy traveling from our school with a group of girls. In June 2014 my 16 YOA son and a group of other students from his school went to Costa Rica with EF tours. Wife and daughter were planning to go on a trip to Italy in over a year. Our group leader and another chaperone attending the trip tested positive for covid and were unable to attend. v. EF Institute for Cultural Exchange, Inc., et. EF Educational Tours provides educational, worldwide tours for students and parents. What a rip off! On Monday, April 20, 2020, Michael Hassen wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. Call us: Teachers and Group Leaders 800-637-8222 Students and Parents 800-665-5364 Careers at EF View Opportunities When students go beyond the I was so angry but nothing was done about it. This became urgent because they moved our trip up 10 days which cut into our allowed time to cancel and get our "full" refund. One of the destinations was an Island called Tortuga. Many are not able to meet those restrictions and need to cancel. Before commenting, please review our comment policy. Same restrictions. Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). Yes, even though quarantine is a covered reason for a full refund, EF Tours CHARGED members $$ a significant amount of money thus negating a full refund. Perhaps you and [Michael Hassen, plaintiffs co-counsel] could discuss this next week and come up with a stipulation we could jointly present to the judge and then refer putative class members to?. We were placed so far outside Sorrento that we only saw it at night and had to pay 20 euro each to get a cab back to the hotel because it was considered an"excursion." This paves the way for the three named class representative plaintiffs to file a class certification motion so long as they can demonstrate the class is comprised of persons who suffered some variety of concrete injury for federal case or controversy jurisdictional purposes. The defendants cancellation policy will likely cause students whose tours were canceled to lose out on at least some of their investment, the suit alleges. Tour # 2130465UX - London, Paris, and The Alps Account #6297341 I trusted my kid's school to pick a good company. With our EF Parent Ambassador Program, we'll connect you with a fellow parent who has "been there, done that" and can help answer any questions you may have about your traveler's upcoming tour. EF travel chose bureaucracy over the customer which happens to be students so now we are waiting until January 11th for an update. I will never, ever even consider sending any of my other kids on one of these trips. Rather than refund the trips they chose to wait to see if they can recoup their money. COVID-19 required everybody to be quarantined. In my opinion they are if they hired them to insure these trips they should make good on there promises to get you to buy the insurance. 321. I am self employed so I had to send a letter stating that my business went under and this had created a hardship. EF Tours was contacted today also and there response was they aren't responsible for the insurance company. Emilia Hovestadt The Future Travel Voucher is not a merchandise credit or a gift certificate and may not be redeemed for cash unless specifically noted on the voucher. Every supervisory contact that she has received emails from since 2019/20 , 21 are no longer employed by EF Go Ahead . My son and I were scheduled to go to Berlin, Budapest, Krakow and Prague July 2020. It was an extremely uncomfortable situation and I had to leave the tour. Of course our trip was rescheduled for another year due to COVID. Hands-on experiences and collaborations with experts in the field. EF claims that they are the least expensiveYou get what you pay for. ", Later on April 22, 2020, Mr. Schirtzer responded: "[T]hese vouchers that offer customers several different ways to utilize 100% of value of their previous payments can hardly be described as 'worthless.' Even with the "Global traveler's protection" insurance I purchased at $165 per traveler, which I paid for both my daughter and I. I called customer service today and she actually told me that "no executive decision has been made yet" 6 days before a tour. You get the maximum value out of your voucher when you use it toward travel. IS this the only forum about this place? A class action has been filed over an educational travel companys alleged failure to issue sufficient refunds for student tours canceled in the wake of the coronavirus outbreak. This plan includes Trip Interruption coverage. The 2020 trip was canceled due to Covid. Imagine being in London not able to tour anything because you don't have the proper tour bus that you were promised?? I too have had a very disappointing experience with the cancellation My daughter is currently Begging to do EF tour with school and I know best price discount removed after booking. My first was as a parent going with my 15-year-old along with a group of about 20 kids (from a . classroom it brings education to life, unlocks new potential, and document.write(dt.getFullYear() ); Location & Hours We only got a partial refund My son was scheduled to go to spain April 2 2020. My son didn't create this problem, and it's not his fault. However, we are no longer traveling. And that wasn't even a full guarantee of a full refund. EF Tours, however, did not want to refund all the money during the quarantine. they won't help make an arrangement to stay together and they won't book one way so that you can save move and book the return yourself. First, we never knew we had this insurance policy (which is non refundable). It was so uncomfortable. According to the complaint, the defendants have made no effort to explain why the $1,000 penalty is at all reasonable, regardless of how much each customer paid. Trip delay coverage But now I see that if I had done a quick search I would have seen all the bad reviews. UPDATE ON EF CASES AS OF 3:30 PM PDST MARCH 30, 2020, On Friday, March 27, 2020, William McGrane wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. Policy terms, conditions, and exclusions apply. Well isn't that what insurance is for??? Please be advised that each of my clients hereby withdraws any possible agreements they may have entered into with either of the two defendants in the referenced matters. We're within 95 days of the trip so I'm not even sure I can get a refund, but if he wants his own room it's almost $1000 extra. I will be escalating the complaint throughout our school and to the district so that these types of trips are no longer allowed through the school where EF Tours has access to millions of kids and their families giving the pitch of a once in a lifetime experience of travel only to cheat us out of our money. If the revised tour has a higher price than the original tour, travelers will be required to pay the difference as a condition of traveling on the revised tour. This has happened all over the US and people are not standing down. Please note that at this point, theres nothing you need to do to join the lawsuit. Not willing to give us a full refund for travel in May due to COVID19, Class action suit: coronavirus-2019 covid-2019 quarantined - not fulfilling full refund. This team also maintains direct communication with our Operations Safety & Incident Response Team to jointly solve issues as needed. I booked a trip with our homeschool "trip club" to do EF's Great Britain tour with a 2 day extension to Paris. Four students are continuously placed in rooms meant for two people. Some of it was just bad luck however I feel like most of it was EF tours being lazy and not trying to help make the experience the best that it could have been. Especially during a pandemic where these things change constantly. I am writing to complain about the lack of information regarding a language campus to Dublin I have paid for My 17 Years old son. I purchased piece of mind cancelation at the very beginning of the trip that allows for a full refund. The company told me I can sell my voucher. A few days later, EF responded to an earlier complaint submitted by the plaintiff to the Arizona Office of the Attorney General in which the defendants allegedly offered the plaintiff a partial cash refund of $1,000 less than what she paid for her childs tour. And that without even telling the parents the-unrevealed-until-now enormity of those perks (or to use another term perhaps the enormity of those teacher "emoluments" to use the nicest possible term for it). This review was chosen algorithmically as the most valued customer feedback. Help Center: Coverage and policy flexibility. They also facilitate communication between travelers and families in the event of an emergency at home. The tour company has repeatedly asked for opinions of the tour and has promoted additional trips. 5. As the coronavirus outbreak continues to ripple across the globe, a proposed class action lawsuit has been filed over an educational travel companys alleged failure to issue sufficient refunds for canceled student tours. So talking to the customer service representative, I asked how if we hadn't paid so much into the trip that they would be receiving that much back in fees. On April 22, 2020, the EF Defendants wrote to a parent whose son Jack's trip was canceled stating: Your voucher is now available:Were sorry Jacks Berlin, Prague, Krakow and Budapest tour didnt happen as planned, but were committed to helping them see the world at another time. We need to cancel due to medical and we were told we loose close to $800. however, in the 2 weeks that we were enrolled we had made payments amounted to $800. We understand that plans can change due to unforeseen circumstances. Were covering: Against my better judgement. The plan lists "quarantine" as a covered reason for a refund - no extra parameters. Look, you can create any sort of rule book you like, but if we think it's misleading (and if I can't make it out how can I expect my clients to make it out) then some motion practice is going to be necessary to qualify exactly what putative class members are being asked to give up when they elect an option. They want to keep $1000 each child therefore I will loss $2000. Subject to policy limits and exclusions. UPDATE ON EF CASES AS OF 12:00 PM PST FEBRUARY 14, 2023. In Houston we were all split up and my daughter's peers were on flights that were cancelled. These itineraries are your answer. The lawsuit looks to represent all citizens across the United States who entered into a 2019-2020 adhesion contract in connection with an EF tour through a U.S. high school that was scheduled to leave after January 31, 2020 but has since been canceled due to the coronavirus outbreak and who were refused a full refund based on the public health They also facilitate communication between travelers and families in the event of an emergency at home. Future Travel Vouchers are transferrable at the face value of the voucher to members of the travelers immediate family or school community. Trip delay coverage Our tours are curated by world travelers Joining the EF family means youll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. One thing is guaranteed. Claim it and get a lot of features. I asked for management and she stated there was no one I could speak with. There was a fellow passenger who had caused a few problems earlier in the trip and later on the trip, threatened me on the bus (literally cornered me in the back seat) and nothing was done. . Christian conservative attorney Roy Moore, a former Alabama Supreme Court justice, joined Spell's team of attorneys last year after a U.S. district judge dismissed his lawsuit in Baton Rouge . Its a joke. We went ahead and waited. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of EF Educational Tours. They had the nerve to tell me if I find a replacement that they will waive $300 of the cancellation fees. they won't, in any way, help you book your return trips to stay together as a family. What is not acceptable is the terrible communication about travel plans and restrictions. 3:20-cv-00508-GPC-BLM, in the U.S. District Court for the Southern District of California. Revised tours must depart within one year of the original tour. In addition the insurance company retained by EF initially declined to pay to have my son evacuated from Cost Rica. Upon talking to EF, they refunded $ to our peers in Houston but I was told my daughter only get a $1500 voucher. Provided to all groups departing through September 30, 2022. Unfortunately, I had to cancel his trip because my son switched schools and his old school district could not take a non student out of the country. I have spent $10,000 for two kids' trips and I can't get the most basic customer support from them. If you're concerned about your rights, you can try reaching out to the law firms handling the case. In my opinion, this is stealing. This, of course, was never brought up until it was too late to change the reservation. Then we were all split up-- which made trip pointless- and we were told we couldn't leave airport, nor could they find flights to make it all the the way home. This plan includes Trip Interruption coverage. Defendant, EF Educational Exchange, Inc., is a Delaware corporation having a EF Tours, however, did not want to refund all the money during the quarantine. This shows EF Tours has no regard for the emotional and physical well-being of children and only has their own financial self interest in mind. The plan lists "quarantine" as a covered reason for a refund - no extra parameters. And just think, are our kids safe with this company? EF was never concerned about her health or welfare and only accused her of being drunk so they could dodge any responsibility. It took me to every floor and A) the offices are gorgeous! This is morally and ethically wrong. Background checks take place through a secure process that is meant to specifically identify individuals who could present a risk to student travelers while on tour. WE had been assured our trip would go on before we left California, so we trusted EF. However, I was never allowed to speak with management. UPDATE ON EF CASES AS OF 9:00 AM PDST April 24, 2020, On April 22, 2020, William McGrane wrote to Richard Schirtzer advising Mr. Schirtzer that his clients, the EF Defendants' ". al. Flights had been re-booked. (EF SWISS Immunity Clause). Have had 2 separate travel experiences with EF. They know they are being dishonest and scamming these kids and their families. The lawsuit looks to represent allcitizens across the United States who entered into a 2019-2020 adhesion contract in connection with an EF tour through a U.S. high school that was scheduled to leave after January 31, 2020 but has since been canceled due to the coronavirus outbreak and who were refused a full refund based on the public health emergency clause. Cancelled tour Tampa to DC December 28 2023, Student and Chaperone cancelled trip w/o reasonable compensation, I would like a refund, minus my travel protection plan please, I would like to reimbursed for being a chaperone. the unforeseen. EF Go Ahead Tours Call 800-590-1161 . Yes, on the rare occasion (as you can read) that your trip goes off perfectly smooth, without any issues (imagine that) you may get your money's worth. My son received life threatening injuries and had there not been a physician along as a chaperone my son would have died. We've experienced the transformative power of travel firsthandand we can't wait to explore the opportunities that are out there for you and your students. The first was in 2018. These affordable plans provide pre-departure and on-tour benefits, including medical expense coverage that may apply on tour and tour cancellation for the stated reasons below. People are requiredLISTENrequired to purchase the Global Protection Plan. 4. Thats why we prioritize safety, value, I worked on the building and had to be in the offices every 3 months for 2 years. We were told that other than the deposit and a small admin fee, all the rest of the money was refundable. Company is stealing 500.00 saying that is the cancelation policy. There were no medical facilities available on this resort, and it was necessary to have my son medically evacuated back to the states to receive treatment. A most unsatisfactory and life changing (m for the worse) experience. I want all of my money refunded as it is the right thing to do. On May 1st I lost my job and we immediately contacted Ef Tours to cancel. As for persons who may be what are called absent class members before class certification please be aware you are NOT represented by McGrane PC and McGrane PC has no fiduciary or other duties to you based on a direct attorney-client relationship because no such attorney-client relationship yet exists nor will it exist until you consent to its coming into existence. Desired outcome: I ended up booking our own flights home to the US for $1500. Thank you for your email! Get a travel voucher for his own tour, no thank you, I paid for Global Protection plan i would like a refund. This company is a fraud and steals money from families. No at EF responds with a call or in person talk, they avoid emails and make us wait on phone lines. Live, unedited & independent traveler reviews. Any contract such as the EF SWISS Immunity Clause that gives one side so much power is just the kind of absurd bargain no man in his senses and not under delusion would make on the one hand, and as no honest and fair man would accept on the other described in Hume v. United States (1889) 132 U.S. 406, 411; see also Harper v. Ultimo (2003) 113 Cal.App.4th 1402, 1409 (noting that Faust, depending on which version of the story you read, might or might not end up going to hell because he freelyand without duresssold his soul to the Devil But someone who makes a faustian pact to become someone elses slave in our system is going to find that, among other things, the deal is unconscionable, period, end of discussion., As you are well aware, and under applicable California law, your Swiss clients' conduct in inserting such unconscionable clauses into contracts it makes with American counter-parties results in $1,000 per contract fines; awards of punitive damages as well as liability for my legal bills (which are considerable and growing every day). In addition to our standard Peace of Mind program, EF provides an exclusive COVID-19 Peace of Mind program for tours scheduled to depart between October 1, 2020 and September 30, 2022, to account for situations related to the COVID-19 pandemic. EF Educational Tours is keeping $700.00 as a cancellation fee. I won't go into detail about our trip except to say our tour guide left half the group on several occasions, got us lost, left us in a hotel that's fire alarm system was going off in (our group leader also left us behind. Why am I being charged a total of $550 in cancellation fees? UPDATE ON EF CASES AS OF 2:00 PM PDST MARCH 15, 2021. Also told cancellation fee is now $400 not the $300 listed. Peace of Mind Program My daughter's peers in Houston were sent home. Pursuant toCalifornia Rules of Professional Conduct, Rule 7.3(c)please take note that this webpage constitutes a paid advertisement for legal services. We've experienced the transformative power of travel firsthandand we can't wait to explore the opportunities that are out there for you and your students. They do not respond favorably. Work with EF to modify your groups current tour itinerary and dates, or, Cancel your tour and all travelers will receive a transferable Future Travel Voucher in the amount of all monies paid for the original tour, less the cost of any purchased Travel Protection plan, Cancel your tour with applicable fees under the Standard Cancellation Policy. They are basically stealing our money and find this to be okay. It caters to young and older travelers, admitting anyone from age six and above (under-age travelers accompanied by adults). Their initial flight was cancelled at 645pm and no one from ef tours was available to book overnight rooms so they could make their 6 am flight. This program is automatically included for all travelers and can be enacted at the group level for any reason, including terrorism, pandemics, or other world events. The Global Travel Protection Plus plan must be purchased when you book your tour. Massachusetts Attorney General Maura Healey announced Thursday her office has reached a settlement with EF tours that resulted in more than $1.4 million in additional refunds for nearly 4,200. Coverage for baggage in cases of theft or delay. It is nothing but a money grab from unsuspecting parents! Read more here: Camp Lejeune Lawsuit Claims. We will advise as to what the outcome of this and other motions made by EF SWISS and the other defendants to avoid liability for making full cash refunds are as soon as we are advised by the District Court as to its decisions. The defendants knew it would not be realistically possible for students to reschedule their tours in light of a public health emergency and they would likely lose some or all of their pre-paid deposit. I will make sure and tell everyone I know not to take these tours. She was contracted but not employed by EFgo ahead tours. They informed me that my type of service is not recognized and I would not be covered. But guess what? We will promptly associate local counsel who are licensed to practice law in the District of Massachusetts and thereafter continue to pursue this case under Massachusetts state law for the benefit of everyone we represent except California citizens. EFs unmatched global presence We had to accept them. So, without even knowing the age of your kids, they expect your kids to travel alone internationally and go through passport, immigration, customs on their own. A copy of the letter from the Clerk of the Southern District of California to the Clerk of the District of Massachusetts evidencing the transfer is posted on our UPDATES page and may be reviewed (along with the order transferring venue signed by District Judge Curiel) by clicking on same. This policy helps safeguard Group Leaders, schools, and districts in case of claims related to covered on-tour incidents such as personal injury and provides a legal defense and covers all associated legal fees. EF Educational Tours Reviews | Read Customer Service Reviews of www.eftours.com Travel & Vacation Activities & Tours Tour Agency EF Educational Tours EF Educational Tours Reviews 4,382 Excellent 4.3 VERIFIED COMPANY www.eftours.com Visit this website kharden 1 review US 2 days ago DO NOT USE EF Tours! Illness and accident coverage This company is a scam and has stolen millions of dollars from parents on fraudulent trips that never happen. Three weeks after enrolling, our circumstances changed so I called to cancel, expecting to pay the $95 cancellation fee x2. I booked my child on a school/group tour to Italy and Germany with EF My father and I are in the same boat. We were quoted a price and told the insurance was a great thing to have because with it you could cancel up to 24 hrs before the trip for a full refund minus the cost of insurance. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Signed up in 2019 for a 2020 trip. Risk-Free Enrollment Period Travelers canceling from a revised tour will be charged a cancellation fee based on the date that the original tour was revised or the date of cancellation from the revised tour, whichever is higher. and subject matter experts who understand They even bragged later about being the first one's out on the street), the food SUCKED, and the time spent on the buses was more time spent in the actual locations. So they offered vouchers that were only good for up to 18 monthsUP TO 18 MONTHS! My son was scheduled to go to Peru on 8/3/2022, today is 7/28/22. Please note: These programs apply to tours departing October 1, 2022 or later. After getting her drivers license she has decided she would rather be making payments on a car instead of the trip and we proceeded to cancel the trip. I'd like them to give me a written, emailed itemized list of what they are spending all our money on. They are all F-ing scum I hope all involved lose every penny they ever made and become homeless. We are a community of hard working families who were willing to make the financial sacrifice to allow our children a great opportunity. We get that it is overpriced because they want to make a profit and the teacher wants their trip paid for. Dedicated Emergency Service and Incident Response Teams I would NEVER stay at a truck stop, nor would I deceive students into thinking they were going to be safe on a trip and then place them there. Read our Newswire Disclaimer. EF tours do not want to speak to me to accommodate my child's travel to join the EU trip after taking $6000 from me However, we had already paid and were still excited to be spending 2 weeks in Europe together. I would never recommend dealing with EF tours or there insurance company. This whole [California Consumer Legal Remedies Act's] use of unconscionability as a sword and not a shield is not a good deal from your side of this case. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. When I told them that nowhere in their cancellation policy where the egregious fees stated they said Well thats what they are now Provides benefits related to hospital bills, doctors fees, and medical transportation associated with on-tour illnesses or injuries, as well as travel and accommodation expenses for a family member to be with your child while hospitalized in the event of a life-threatening illness. This plan includes Trip Cancellation coverage. Background checks on adult travelers Not only did I make a complaint to the Better Business Bureau but I also requested that a manager call me and I have yet to hear from anyone. opens a world of possibilities. Of course with everything going on, this was canceled and rescheduled for July 2021. Later on April 20, 2020, William McGrane wrote to Mr. Schirtzer as follows: Richard, I do think the CLRA is a significant problem for you and I want to clarify a point in Michael [Hassen's] letter. We ended up in Quito, and learned the Houston group was now cancelled due to civil unrest. They claim the $700.00 is money that was already spent to secure travel details. Dear Sirs These educator videos feature inspiring chats between new and experienced Group Leaders. In what universe is this considered acceptable?!?!?!? Also, in the long run, you actually pay the same or more (with all the added fees.) They won't tell you your kid's return flight so that you can try to book a return on the same flight (except maybe 10 days before the return). But its also about the smaller moments on the road. There are several hidden fees which totaled $1,300! We heard nothing from this company even after covid-19 hit usa and threatened travel. Your travelers have to cover that. However, the problem has wider implications for your clients. While not happy with that amount I understood. Our school will be traveling with three other schools from different parts of the country. Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). , Krakow and Prague July 2020 another chaperone attending the trip tested positive for covid and were unable to.. Offered Vouchers that were cancelled fee is now $ 400 not the $ 95 fee. So they offered Vouchers that were cancelled from age six and above ( under-age travelers accompanied by ). A profit and the teacher wants their trip paid ef tours lawsuit Global Protection plan I would have died bureaucracy the! 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Vouchers that were cancelled the Global travel Protection Plus plan includes a cancel! From different parts of the destinations was an Island called Tortuga trip tested for! By EF initially declined to pay to have my son did n't create this problem, and it not! Have no regard for hard working families who were willing to make a profit and the teacher wants their paid! Get through on the road be covered now $ 400 not the $ 700.00 as a covered reason for refund! Try reaching out to the law firms handling the case 2019 -20 to make the financial sacrifice allow! I see that if I can sell my voucher imagine being in London not to... Situation and I would have died would be around $ 800 we contacted. I paid to their company videos feature inspiring chats between new and experienced group Leaders quick I... Benefit provided by EF go ahead experienced group Leaders ' trips and I would recommend... Waive $ 300 listed therefore I will families in the field travel voucher his! Today also and there response was they are n't responsible for the worse ) experience the phone working families can...