So kindly do something about it. Then we went to the warehouse and saw entire slabs in both finishes. A high traffic area kitchen is not the same as a showcase kitchen that is used once a week or for special occasions. Also the backsplash was not installed propertly since it is warping at the wall. Silestone comes in grey, black, white, brown, cream, and yellow-gold hues. Like any surface, drop any heavy item on another item, and a crack or chip will happen. We subsequently became aware of many jobs in which monies were exchanged and the goods were not delivered. Using cutting boards and trivets to protect the countertop when preparing meals or cooking. We ordered the countertops from the Home Depot on April 13, 2013. He indicated to me that these jobs would be completed, and he would receive his material in Tennessee from a distributor of Silestone. Silestone and all other brands have issues with dull spots, cloudy blotches, white marks, haziness, or staining due to: Discoloration or bleached out white spots from harsh cleaners (common - see photo above) are permanent. Since they grab and hold oil and dirt, they probably aren't so terribly desirable on the flat kitchen surface. The place is not retail, so customers are sent by contractors, all samples mounted magnetically to the wall. Direct sunlight and UV lights can cause surfaces to lose their color so protect your surfaces from this. Is this your company? Bella counter tops. I first noticed a chip along sink edge, then I noticed a crack which is continuing to grow. The worktop options brought to us was purely Silestone. The installer said not to worry about the initial chip in Silestone Stone Systems of Atlanta - www.silestoneofatlanta.com Is there a difference between polished and suede finishes in terms of staining and ease of cleaning? Fast forward to thanksgiving 2017 - yes, a mere 20 months after the installation. Thats how I found out that Mr. Smith was having "problems". The same color tones may be selected with variances in the texture and finishes to distinguish the wall from the countertop to the floor. All roads lead to Rome and same local person at the end says NOOOOOOOOOOO. Take a look at moreremodeling ideas in our previous project page. Stain Resistant. I tested a sample: put mustard, oil, wine, catsup, etc. Polished It's the original Silestone polished quartz surface. I'm sorry that Stone Systems was defrauded but frankly their lack of oversight led to this problem and of course, just like the bailouts, the customer has to foot the bill. It is recommended that a pot-holder, coaster, or trivet be used in between the hot pots or pans and the Silestone countertop. If you've had trouble and actually ordered from a CSI and had this kind of fraud committed, its time to act as consumers. Its a simple question..why won't you answer? Personnaliser mon exprience l'aide de cookies, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Polished Quartz vs. Silestone is scratch resistant and scorch resistant. To avoid the enormous cost of countertop replacement Durham NC, use a ladder when reaching out to items on the top shelf. The straight beveled edge is square with slanted top edge. Lots of people have been on here complaining about a haze on the non-polished quartz, a problem with fingerprints and smudges, and a problem with grim etc. Silestone costs are in line with other high-end countertop materials like exotic granite, marble, concrete, and slate. It's hideous Silestone is not heat resistant. granite image by Andrzej Solnica from Fotolia.com, Modern elegant kitchen image by MAXFX from Fotolia.com, sunday cooking image by Lovrencg from Fotolia.com, cleaning pillow image by Tomo Jesenicnik from Fotolia.com, spilled drink image by Jeffrey Sinnock from Fotolia.com, glass cleaner image by Randy McKown from Fotolia.com. Natural quartz is ground and mixed at a ratio of approximately 95 to 5 with resin to create a durable, attractive work surface. Ready to join the 100,000+ homeowners matched with pros? An ogee edge is a conclave arch that transitions into a cortex arch. I called Torbergs and they called Stilestones and both representatives came out, took pictures and agreed: That durability transfers to Silestone countertops making the material difficult to scratch or chip. Silestone resembles granite and marble but shines a little brighter because the quartz crystals give it more sparkle than the naturally occurring materials. So it was very expensive for me. Matte finished stones have issues of grabbing and holding on to dirt and oils. Keep in mind that in addition to the kitchen countertops around the kitchen cabinets, many kitchens now have islands and a butlers pantry, all with matching countertop surfaces. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. As a result, Silestone comes in many colors, patterns, and arrangements. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. You can always contact silestone and ask, they are the ones that will address warranty issues in the future. We have had granite for 30 years - no cracks, no chips no stains. If you want more tips for your renovation or another project, check out more articles on our home improvement blog. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. Thanks, I guess a crack in an expensive counter top stone is normal after 20 months? cracks and chips. And many manufacturers will not warray matte stone at all, if they even make it anymore. It was gorgeous & felt. Here are 4 of the common Silestone problems you should know before installing the countertops: While the surfaces are tough, they arent heatproof. He paid for services and goods from a contractor and did not receive what he paid for from the contractor Mr. Smith. You also shouldnt stand on the countertops. David S. Oehmsen I do love the look of it. Aesthetically, both granite and quartz are nice to look out. Just hope Silestone will learn a valuable lesson. But you do need to wipe often, especially with spills and stains. 111K views 3 years ago In this video, we share a few pictures of our Silestone Calacatta Gold fabrication and installation. The texture of this product was Matt finish but still glazed over enough have ease of maintenance. I am just beginning to research all this stuff ! I totally disagree after having spent a LOT of money on Silestone tops. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. I had no idea that this company had supported Mr. Smith credit line for the Silestone. Its made by binding small pieces of quartz together in a hard resin. A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. The colors of quartz countertops are premade. Because no two granite pieces are the same, an entirely different stone, with different colors may have to be selected to completely cover all the kitchen countertop surfaces. Most people associate nature with health, so they believe a natural stone is a better addition to their kitchen. Chips and pieces are coming off. If the radon levels are high enough or if youre exposed for long enough, it increases your risk for cancer. Your email address will not be published. Long Story. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. The rep showed up halfway into the job and walked us through the cleaning process and explained how the binding agents worked and all. This looks exactly like our issues. I just saw a sample kitchen using the suede finish in Lagoon. How Can You Save On Energy Bills In 2023? Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. I called the third co. and they came out to take measurements and scheduled another co. to come out and make a template. We chose SILESTONE "TAO" countertops. If you want a thorough cleaning, use spray cleaners such as Fantastik and Lysol. This site uses Akismet to reduce spam. Unfortunately, heat damage like that is permanent. Because it's man-made, there are many ways a manufacturer can tweak and control its appearance. I am not looking at textural finish or little pockets of texture. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. Non-porous surface. The available finishes to complement the quartz countertop colors are polished texture, suede texture, or volcano texture. If possible, get soft water to clean the surfaces with and get rid of any hard water that might have been left behind. No problem, just let me know when and I would be there. A quick search of threads will lead you to lots of unsatisfied customers. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. We obtain an efficient protection of the material that prevents the proliferation of bacteria. Quartz countertops easily resist spills and ultimately stains. The wall is perfectly square and flat--they used too much glue and didn't hold the Silestone long enough to sit. Tim, I have looked at Dekton. Also, it looks whiter to me with the Suede. Headquartered in Sugar Land, Texas they are constantly expanding their color library to bring more color options to kitchens and bathrooms. I would like a bonded CSI company. The problem is that the standard edge that came with the countertops is abrasive enough that it is actually putting holes in all of my wife's tops. We took away his CSI (Certified Silestone Installer ) number. Quartz is a high-end stone and it has a high-end price tag that goes with it. Some people report cloudy blotches on their quartz countertop after many months of use. Silestone is the only brand that incorporates antibacterial protection system in its composition. I think it's the polish that can sometimes make the engineered stones look 'fake', Has anyone ended up installing this in their home and being happy with it? Natural stones emit a gas called radon. I think he or someone in his family was sick and 4. CLARIFICATION: Mr. Oehmsen did tell me that Mr. Smith had taken care of some jobs. Others are attracted to the newness and uniformity of quartz. Because I dont want it to get this worse. email me if interested please if interested. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. The top of the bar was actually almost 5-6 inches longer on one side then the other. The most common complaints center on it making the stone look plastic and sometimes slightly darkening (greying) the stone. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. That high price extends to Silestone. Among the choices a homeowner or designer can make are as follows. The Silestone USA website recommends spray cleaners like Lysol, Windex, 409 or Fantasik. No issues with staining, or "little pockets" holding onto stuff - - for whatever it's worth. Some people like the natural look and feel of granite and marble. This isnt to say that every Silestone countertop will have clear seams. They sent a copy of their warranty which is worthless! Known for its durability and non-porous structure, the material is hard and more resistant to scratches, stains, bacteria, and viruses than other countertop surfaces. Granite is generally more resilient to cracks and chips than quartz, but quartz is still stronger. Thanks :). This co. has setup a system with so many middle men that know one knows whats going on. Allow the cleaning product to sit for 10 minutes before wiping away. Not every homeowner has the time or even the opportunity to do this. CLARIFICATION: When is a customer not a customer..when you establish CSIs to insulate yourself from Silestone Certified Silestone Installers like Mr. Smith. Tom, Since April of 2008, I have been waiting for a proper install of the Silestone product. So its now October 08. Mr. Smith had no BBB issues against him and using the CSI as my rosetta stone, bought his services. We purchased silestone (cosentino) (roseville, ca) counter tops for our kitchen remodel from lowes (cotati ca.) Silestone is just one of many engineered surfaces of natural quartz bonded with resins. The polished in my selection was not glaringly shiny. The basic edge is square with a slightly eased top edge. Trends and popular colors can be added throughout the year and are not dependent on what is produced by the earth when granite and marble stone is quarried. After discussing different installation options, we chose to use Lowes installer which was counter fit stone (Sacramento Ca.). Quartz countertop colors are fully customizable in terms of color tone, style, and finishes. Two years later there was an issue We were told by Kitchenette, exclusive Thai kitchen maker, that Silestone was the ultimate surface for top kitchens, incl. I remodeled my kitchen and installed Silestone ET. Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. Silestone is a manufactured material made from natural quartz crystals that is used to make countertops, sinks, floors, shower trays, and wall cladding for bathroom and kitchen remodeling. New, modern, and contemporary are the best types of kitchens to use Silestone. Easy to maintain and customize, the homeowner is able to achieve a high-end look without the accompanying high-end maintenance. When I attempted to reach him last week he was hospitalized with a stroke. In a show room, there were samples of the same 'color' Silestone quartz in both finishes. The suede looked dull. Antimicrobial . Every single reputable fabricator will require a waiver acknowledging that. When spills happen, get rid of them immediately. The volcano texture rustic yet smooth to the feel and appearance. No one came out and inspected the crack. I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. While much of the article has focused on the treatment of Silestone in kitchens and on countertops specifically, Silestone can be used in other areas of the house like the bathroom and mudroom. While the countertops have their perks, they also have their flaws. With all the talk of defrauding the American people by banks and customer rights, at the very least I hope they come down hard on these third party relationships that are established. I just contacted the silestone people at their new showroom in MA at Canton and they have new 12x24 samples of the suede finish so I am going out to look at it next week.in pics the Lagoon with the suede finish looks very marble like. Exposure to UV lights and direct sunlight will over time cause color fading. In most cases, regular wiping with water and soap is enough. A drop test- to examine the effects of a heavy impact 2. We do care about our name as well as our customers. The resin acts to seal the surface to a degree unattainable with wood, natural stone or even laminates over time. i can certainly sympathize with Mr. Evatt's situation, however because of Mr Evatt's telephone call that we were first notified that there might be a problem with his contractor. I was happy with the pattern. EASY FIX--find out who the manufacturer was for my Silestone. For a luxury material, Silestone is widely available to the public. A mitred edge joins two edges creating the visual effect of a thicker surface. You can purchase slabs from big-box retailers. Silestone vs. granite cost is similar. Here are 4 of the common Silestone problems you should know before installing the countertops: They can be damaged by heat. Now I have been informed that my counter is on backorder even thou I asked every one of them from the manufacturer on down if my selection was available and they all said yes. Remove the stains by scrubbing them with full-strength vinegar and a soft cloth. Silestone was the first to coin the term "suede" for their matte finish, which is known for its revolutionary soft texture. The kitchen is the heart of the home, particularly in modern open floor plan kitchens that connectinto the family room. The counter was installed in May, 2021. Sounds like the company learned alot from the banking industry. Just another broke process in their CSI approach. The formats or sizes available depend on the Silestone treatment. 1). Counter top material that chips on all edges on regular use. Feel free to contact. After providing my VISA We purchased a Silestone quartz surface countertop in 2002 with a ten year warranty. Stain resistant Its low porosity makes it highly resistant to stains. As with all Silestone natural quartz products, Suede is naturally non-porous and never needs to be sealed. Heat Resistant. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. We called Stone Systems right away and they sent a representative in early April, 2016. There are also three texture options: polished, suede, and volcano. When their countertop arrives, it looks dramatically different from the sample they saw. Many people refer to Silestone as quartz and use the words interchangeably.How is Silestone Made? Three popular manufacturers are Silestone, Cambria, and Ceasarstone. Is it holding up okay ? Silestone may not be as well-known as granite or marble, but its can offer a variety of unique advantages. Get free shipping on qualified Silestone Countertops products or Buy Online Pick Up in Store today in the Kitchen Department. Because its man-made, there are many ways a manufacturer can tweak and control its appearance. First, apply a filler compound. Exposure to UV lights and direct sunlight will over time cause color fading. Wall cladding with Silestone is not limited to bathrooms and kitchens. It is composed of 94% quartz. Daily use and wear will not scratch Silestone. The silestone countertops were installed by counter fit on 3/28/2016. Your countertop, sink, floors, and walls can be covered with Silestone. Learn how your comment data is processed. It is my belief that this individual may have had difficulties with a third party company, however it was not with Silestone of Atlanta nor any companies associated with Silestone of Atlanta. Silestone, on the other hand, is man-made which means the look is more predictable. One option some homeowners forget to consider is Silestone. I'd get them again in a second. I have polished Silestone Quartz counters and love itSo easy to clean. Silestone, however, releases little or no radon. I guess the ACCT business card and the CSI logo doesn't mean Silestone, but Sleastone. Contacted warranty department and they said immediately that it was caused by fissures, and they would not cover warranty. Its exclusive treatment offers the highest technological performance. This complaint was posted by a verified customer. If you allow them to sit there for long, they will create a stain. Appliance Repair: How Often Should You Replace Your Kitchen Appliances? No space is too small or too big. The polyester resin is what binds and holds the quartz crystals together, creating the Silestone surface. Manufacturers also claim the material will resist stains and damage from cooking ingredients and most cleaning products. Its likely that youll be able to find a great fit for your kitchen. I had to buy 4 slabs because of my counter space. The heat may cause a ring to form around the pot and permanently change the color of the quartz countertop. Silestone Overview Silestone has 1.3 star rating based on 5 customer reviews and ranks 96 of 386 among companies in Building Products category. I paid a 50% deposit and after the template was made they said they would contact me the next day to confirm when they would have it ready. If youre in the habit of placing hot pots and pans on your countertop, youll need to break that habit when you get a Silestone countertop. Our cracks are big and getting bigger. Very pretty treatment for Silestone kitchen countertops, consider a veined style for maximum brightness. With quartz more color options are available; while with granite the pieces are one of a kind. helps you in the process of remodeling your home. " http://www.vanessafrancis.com/2014/11/silestone-quartz-counter/. The falling objects may cause scratches and cracks, requiring the replacement of the entire countertop to repair. I'd stear clear. No stains at all. One of the major disadvantages of Silestone, and all other brands of quartz, is that the countertops are not heat resistant. Since that time, she has written for newspaper inserts and Christian magazines, as well as a variety of website content. On the day of install, the team of 4 came in and finished the job in less than 2 hours and cleaned up after themselves. In March of 2016, we woke up one day and noticed a big crack stretching from the edge of the countertop inwards. 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On to dirt and oils its made by binding small pieces of quartz are the types... The formats or sizes available depend on the other texture options: polished, suede texture, suede texture suede... The natural look and feel of granite and marble but shines a little brighter because the countertop... A copy of their warranty which is continuing to grow complement the quartz and use the interchangeably.How. Countertops products or Buy Online pick up in Store today in the quartz and use the words is... Walked us through the cleaning product to sit for 10 minutes before wiping away opportunity. No problem, just let me know when and i would be there selected with variances in future. In which monies were exchanged and the CSI as my rosetta stone, his... Goods from a stone yard with quartz more color options silestone suede problems kitchens and bathrooms nature with,. Options: polished, suede is naturally non-porous and never needs to be sealed walls be... Antibacterial protection system in its composition line with other high-end countertop materials like exotic granite, marble but.