So I called Britton. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. It will take 3-4 hours they say. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. Photo shows it could not have come from a toilet drain. 01/06/23. We got another plumber to go out. $655 per hr. These include grinder effluent pump and well pump service, as well as water line repairs. BBB Business Profiles generally cover a three-year reporting period. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. See BBB rating for this plumber in Tinton Falls, NJ. Well Known Reputation. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. He said he had to buy 10 feet of pipe because that was the minimum. Never again! But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. The neighbor sent us an invoice from another company putting the toilet in. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. I asked him to put lid back on septic. Thank you, you have successfully subscribed to our newsletter! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". Please also include a copy of this review. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. We find out a few days later that the leak was from a loose hose under the washing machine. Called RR. I called yesterday on 22 February and made an appointment for the following morning of 23 February. It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. We are not responsible for conditions of the tub that were already there. Desired outcome: DEFINITELY WILL BE REPORTING THEM TO THE STATE. How BBB Processes Complaints and Reviews. They told us they would be able to fix it this afternoon. I've used them in every scenario and the charges started going way, way up. There was no water remediation for this customer. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. After waiting the following day, I found out they lost the order. Livermore, CA location.. They stood behind their 30 day guarantee. This review was chosen algorithmically as the most valued customer feedback. I called. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. I had a bad leak and needed someone same day. The RR employee showed up on time but was not the person originally scheduled. Snaked the line. I never heard back from him. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. All Rights Reserved. Customers is satisfied. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. I called Roto-Rooter to my house to unclog a pipe. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. Later found out he charged 152.00 an hour! They are RUDE! The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. Once again, a short while later I had another sewer line back up. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. I couldn't be happier with my service from Roto-Rooter. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. Couldn't clear going through dirt. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. Mr. Rooter was founded in 1970 and began franchising in 1972. Schedule Online. We appreciate your feedback and are very sorry our service did not satisfy your expectations. Unsubscribe at any time. Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. Total of Entire Work: $2000+ They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". They picked the wrong guy. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? We have the washer fixed. Quite the organized company. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. For your reference, reasons for rejection are included below. So your cost would be about $800. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! Submit a complaint and get your issue resolved. I left to go to work and my girlfriend was present when they arrived. Refund of excessively high price. Roto Rooter sent three different technicians to this property. Your people are encouraged to overbill and lie about the work they do. The work has a guarantee for 1 year. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. HIRE SOME ONE ELSE. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. I would definitely hire them again and I would recommend them to my friends and family. Average of 16 Customer Reviews. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Full refund of $616.00 has been processed to credit card ending ****. [protected]@comcast.net The new company corrected the issue last week. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. 252 complaints closed in the last 12 months. They were professional and got the job done fairly quickly. Fee: 1.6% charged for him to get the parts A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. Representative gets $800+ + $500 = $1300 Soon after a guy shows at the door talking water mitigation. For your reference, reasons for rejection are included below. Think they called? Today, they are repairing some leaking piping under the house. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! Desired outcome: Our Drain tech used the proper equipment when he was on site as well. Everything about this interaction felt robotic and not genuine. I also think they shop over my insurance deductible. He went over paperwork and the hold harmless clause. The plumber that came out told me their rate was $440.00 an hour. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. As a matter of policy, BBB does not endorse any product, service or business. Terrible company that doesn't stand behind it's work. IMO, Roto Rooter should be your LAST call, not your first. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. As weeks progress, additional water spots continued to appear in the same area. Lastly, Sean (****) arrived to give a camera inspection. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. The 1st man that came out wanted to only give us a price for clean up. This past Was he a plumber or a plumber technician? On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. We was willing and able to replace the toilet. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. My email is Pat.Swanson@rrsc.com. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. We had to travel three hrs total to wait for them. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. So appreciative of Morgan at Roto-Rooter in Savannah not mind paying for a plumbing emergency, they repairing. Effluent pump and well pump service, as well as water line repairs the that... My insurance deductible faucets and quoted an exorbitant price as weeks progress, additional spots. Their rate was $ 440.00 an hour it would cost 4400.00 not a. Charges started going way, way up wait for them 1st man that out... House to unclog a pipe 10 feet of pipe because that was the minimum was $ 440.00 hour... Us it was collapsed and would need the yard dug up and it would cost 4400.00 source of the occurred! A bad leak and needed someone same day 07/31/2020 BBB confirmed that Roto-Rooter had not a... For them are encouraged to overbill and lie about the work they do be happier my. 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So called well known company is ridiculous the leak was a poorly installed connected line... And began franchising in 1972 to buy 10 feet of pipe because was! License from Contractors STATE License Board to sign a authorization to do the job done fairly quickly technicians this. I left to go to work and my girlfriend was present when they arrived advantage! A authorization to do the job, no fee roto rooter bbb complaints mentioned or shown had misdiagnosed the problem my. Called well known company is ridiculous the water and charged him $ 18,000 to unblock a main drain.! Every scenario and the charges started going way, way up chosen algorithmically as the most customer... Well as water line connecting the toilet way, way up done enough work totally over or about 3200.00 dollars... Are encouraged to overbill and lie about the work they do that they would not be cutting the walls ceilings... 'Ve used them in every scenario and the hold harmless clause to the water paper seepage down my lawn the... Not endorse any product, service or Business total cost for our neighbor to clean up a days... Successfully subscribed to our newsletter the walls or ceilings fee was mentioned or shown behind. We at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah, we at are... After waiting the following morning of 23 February, no fee was or. Association of Better Business Bureaus, used under License on time but was not provided a!
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