GameStop has a huge selection of new and used games at fantastic prices. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. This review was chosen algorithmically as the most valued customer feedback. Jim's responsibilities at GameStop include global information security strategy, operations and governance. That was over a week ago. Transaction # [protected] I spent over $60 on this and I at least expect things to not only arrive on time, but actually get my order correctly! GameStop Corp., a Fortune 500 company headquartered in Grapevine, Texas, is a global, multichannel video game and consumer electronics retailer. Why would a third party vendor be responsible for the fraud investigation? whats going on with this Gamestop?i, gamestop is pretty good.not ganna lie, evetyone else just has a pretty bad location it seems or just need an attitude adjustment <3, i pre ordered the wii u sept 19 2012 i called to verify the order was ok the lady on the phone wa very rude to me so i asked o speak to her manager she then hung up the phone on me 5 min later i recieved an email my order was cancelled now my9 year old son is not going to get the only thing ohis xmas list cause it on back order now what a way to run a buisness huh. Cloudflare Ray ID: 7a10f9a8b999346a On Jan. 19 I ordered two games for $71. Whoever sat around the table and made up some of their policies must of all been smoking crack!!!!!! Follow the instructions they provide to solve the matter at hand. As others have stated, filling out an online ticket does nothing as they do not respond to those either. About. GameStop currently employs approximately 12,000 people. In fact I had to piggy back from an old email to get a response back and it was a generic reply back with no resolution. GameStop was founded by Leonard Riggio, Daniel DeMatteo and Richard Fontaine. Then I made a comment to a posting on Facebook made by someone with the same problem, they replied to that the following day, but just to tell me to call Customer services at 1-888-946-6329. The store manager DAVID is extremely rude and has no anners. Desired outcome: It boasts about 4,575 stores in the US, Australia, Canada, and Europe. They cover business area such as Corp, consumer electronic, service retailer, Europe, Canada, Australia, GameStop, physical and digital video game software, video game . get me my preordered game and compansate me for your mistake. Realized the day after they only got $50 and that wouldn't be enough for a Xbox One S. Decided to call and threaten that if we didn't hand deliver the S to their house and give them their money back she would call the attorney general. I would like an apology from both parties and my refund plus gratuities for all the anguish I have gone through. How do I contact Investor Relations/Shareholder Relations by phone or mail? There are too many glaring red flags for a company like GameStop to not thoroughly investigate this matter. Oh but you can only buy the console if you ALSO buy $50 0f accessories (games). This isn't even the first issue I have had with your online orders. NOTHING! The automated system sometimes says that the wait time is over 60 minutes, to call back tomorrow, and hangs up on you. We are not officially endorsed by nor affiliated with Gamestop. People also viewed. I couldn't have been more wrong! I called around 6pm and he interupted me and said they were closed for me to call another time and hung up on me. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I received it, wrapped it and joyously waited for Christmas Day to arrive. I have been going back and forth with both of them for a while. GameStop Corporate Offices Phone Number 817-424-2000 - Info & Statistics Phone number to dial 817-424-2000 Call-back available NO Message & get attention NO Call picked up by a real person YES Department you're calling Corporate Offices Call center hours Mon-Fri 9am-5pm, Sat 10am-3pm EST Best time to dial 10:45am I couldn't believe it!!! Check out the table below to see some of the questions youll be able to find answers to on GameStops FAQ page: If you dont find the answers you need, contact GameStops customer service by using one of these contact methods: To speak to a GameStop customer support rep directly, dial 1-800-883-8895 and ask them to provide you with the assistance you seek. On Jan. 19 I ordered two games for $71. We left the store, and when we got home, could not find the card. Product shipment, payment, communication, billing, and any kind of service-related complaint about GameStop can be filed via the specific GameStop complaint section. I don't give them the number anymore. This website is using a security service to protect itself from online attacks. We will order from Best Buy! GameStop reviews & complaints 244 complaints 59 resolved 185 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Profile Resolved "Borderlands 3 ultimate edition" Resolved "false advertisement" Resolved "Hurricane Operating Hours" Resolved "unsealed games at new prices" Resolved "crappy employee!" We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. She has more than 20 years of broad experience across the capital markets, finance, strategic planning, transactions and business operations in the U.S., Asia and Europe. When I bought charger I was told it was compatible with all phones it does not work with my phone. Initial GameStop complaints should be directed to their team directly. He was most recently the Chief Financial Officer of Vacasa, North America's leading vacation rental management company. He previously served as the Chief Financial Officer of Chewy, Inc. from 2015 through 2018. When I went to game stop after speaking to the manager he refused and gave no solution to give me store credit after sales clerk gave me wrong info or did not tell me it was in returnable .Supervisor was not very nice or helpful I will not buy from this store with him there also told his manager I was difficult. I received the wrong bundle so I kept trying to call Gamestop, well they always say that it will be 60 to 90 minutes and to call back during the hours that they are available (I was calling during those hours every time) then they hang up on On December 6th or 7th of 2022, I went into the Galesburg Gamestop to look for a game. When the game was released in January. GameStop Employee Directory. 3.00 2019 1.00 2021. Find a participating store near you: bit.ly/3IeqJnx. We value your privacy. Amid the GameStop furor, regulators face a growing list of questions over the potential use of social media to manipulate stock trading; the adequacy of online brokers' capital reserves; and the . Heres a table with a couple other amazing DoNotPay features that will help improve your quality of life: We have helped over 300,000 people with their problems. Note: This is not to be used to contact Gamestop Corp Corporate Offices nor is this site affiliated with them in any way. I don't think it's unreasonable to expect to be able to exchange my item during the Christmas season. This will surely increase the credibility of your complaint. A link has directed you to this review. Ok lady. I was appalled because this was a Christmas gift! On Jan. 20 they said it was delivered to my old address. Own up to your mistake and refund the customer. Read More Rating is calculated based on 10.4K reviews and is evolving. GameStop is a family of specialty retail brands and we are a global retailer of multichannel video game, pop culture collectibles, consumer electronics and wireless services, operating more than 5,800 stores in 14 countries across Europe, Canada, Australia and the United States. This was the worst expirence I have ever had. ", "Many of us lost bosses and peers and had them replaced with more competitive and less empathetic leadership", "The tactics, especially the tech trades and PowerUp rewards memberships, feel like we're shoving it down people's throats". It follows the guidelines set forth in the governance documents included on this page. Careful not to use the Gold Broom to clean your area!!! We are confident that 2020 will continue to bring exciting new opportunities for us to engage and delight our tens of millions of loyal customers, particularly as we all prepare for the next generation of video game consoles late this year. GameStop operates over 5,800 stores across 14 countries. Although GameStop is as popular as it is, there are some dissatisfied customers that report issues, such as their purchased products not working properly. In fact, complaints across the Internet cite rude and uncooperative customer . Yea, but at least they'll have to waste 2 hours on hold to get it. LAST TIME I ever shop at gamestop, recommend them, or even MENTION their name unless I am telling this story. I went in told them my situation, told me he probably couldn't take it but would try, I said alright, after sitting there for him Ive emailed you. We are a community subreddit largely consisting of employees. Sign up to receive our free weekly newsletter. Icing on he cake. The site, launched in July 1999, initially offered 1,000 game and game accessory products, as well as content such as game reviews. they didn't check stores around me to see if they had any. * Customer Support Team . Possessed by a spirit in a dying cornfield, a twelve-year-old girl in Nebraska recruits the other children in her small town to go on a bloody rampage and kill all the adults and anyone else who opposes her. Tweet Sonic Drive-In. But of course its all about the bottom line (profit) than it is about your employees, remember its your employees that make your company,they are your "FACE" to the public. A combination of increasing digital sales and stores like Walmart and Amazon aggressively lowering their prices on new video games has seen a. Gamestop has not tried resolve this issue at all and they treated the issue as if they didn't care. The latest complaint Borderlands 3 ultimate edition was resolved on Mar 17, 2022. This complaint was posted by a verified customer. Doing Business As: GameStop Company Description: Established in 1996, GameStop is a retailer of new and pre-owned games and entertainment products through its e-commerce properties and thousands of stores. The store manager DAVID is extremely rude and has no anners. For immediate assistance, please call Gamestop at (800)883-8895. Robert M. August 9, 2011. Hong Kong: 800 901 216; Australia: 0011 8000 322 8482; China: 400 991 1174; India: 000 800 440 1938; Indonesia: 001 803 065072 the manager walks over, kicks him off, and tells us our thing has expired. Anything you could do would be greatly appreciated. Business Profile GameStop, Inc. Video Game Dealers Headquarters Multi Location Business Find locations Contact Information 625 Westport Pkwy Grapevine, TX 76051-6740 Visit Website (817). I'm a single parent myself (widowed), so I understood. Watch the full trailer now for The Flash. But you will get to play whatever you want if you have arrived at their store at the correct time. i put 1 star on here because thats as low as the rate bar will let me go. The Board of Directors is committed to serving as a prudent fiduciary and overseeing management. Contact Us | GameStop Home Contact Us Contact Us Send us a message and we'll get back to you as soon as possible. If you wish to speak . ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with GameStop Customer Service. I purchased a video game on 2/12/23 for $18.99 for my son. Once GameStop processes your request, a company rep will respond with a solution for the issue you described. Likewise, the closing timing of the GameStop will also vary place by place. Store Compliment/Issue. GameStop Corporate Headquarters, Office Locations and Addresses | Craft.co No answer? Sorry game stop but youve lost another customer. I purchased a Modern Icon's helmet stand as a birthday gift for my nephew in California on 9/10/22. I have been trying to call for the last couple of weeks and have never reached an actual person (never have received a Game Informer issue after my last renewal 3 months ago). I do not believe there is an actual customer service department. Saturday October 8th, 2022 I went into a game stop in the Green acres Mall in Valley Stream an saw them on sale. ComplaintsBoard.com is a leading complaint resolution website on the Internet. So my grandson and I went and purchased a 3 month Reload Card for his XBox for 24.99. The amount of the refund is 103.60 by the way I had to PayPal and now they have both. The opening hours can vary from one hour. He was formerly the Senior Vice President of Finance at Hilton (NYSE: HLT) from 2009 through 2015 and a Director of Finance at Amazon (NASDAQ: AMZN) from 2007 through 2009. FAQ. I hung up and called back. Name. so let me see if i follow. The employee's are always nice and friendly, and that is why i appreciate gamestop. +1 817 467 0678. Come play Nintendo Switch games, Special Edition Pokmon Switch OLED, giveaways, and more start at 12 PM. They gave us a ticket number (3745301) and told us to call back within 7 days for an update. This review was chosen algorithmically as the most valued customer feedback. The obvious problem with GameStop (GME 2.18%) is that it sells physical video game discs out of thousands of stores in a world where games are increasingly going digital. At that time I also purchase the reward plan. Upvote Downvote. I ask what that had to do with it and he told me anything on the top shelf you couldnt go by the price. Write A Review For Gamestop Corp Corporate Headquarters, J C Penney Corporation, Inc Corporate Office. Bottom line - my son had his heart set on t (and put in the work) so we bought it spite of Gamestops worst efforts. But will making the ultimate sacrifice be enough to reset the universe? If anyone thinks that my complaint is unfounded, I invite you to Google "GameStop complaints." You will be amazed just how many other customers experienced the same issue where within an hour of placing an order with the company, GameStop refused to cancel the order. I was told it was lost in transit or delivered to the incorrect address. anyway my mother told the store clerk that we where a gamestop reward blah blah blah. Press J to jump to the feed. Gamestop continues to be a company which doesn't care about its employees and is too money hungry to see it's flaws. My poor son lost it in the store, pacing and crying. The company says youll get a response in the next 24 hours, but you can expect to wait for days or even weeks until someone sees your request and addresses it, so calling customer support is still the most practical way to inquire about the info you need. How many GameStop shares were issued and what was the price of the IPO? Came back nothing was delivered though it showed delivered. and no talked they said they would give me a call back. You can email the site owner to let them know you were blocked. Don't blow your visa gift card on sushi. From 2011 through early 2017, he served as the company's Chief Operating Officer and oversaw its expansion from three people to more than 10,000 employees and $3 billion in revenues. GameStop is a video game, consumer electronics, and wireless services retailer. On 2/19/23 my son went into a different game Stop Store to get a different game because he didn't like the game I purchased. Email receipt is on the bottom. i took all of them in there to trade in they wanted to give me 1.50$ for all of them!!! That is, unless Barry can coax a very different Batman out of retirement and rescue an imprisoned Kryptonian albeit not the one hes looking for. Beware if ordering a game they will send it with no casing, then you may have to buy the case separately. No matter what kind of issue youre experiencing with your product, you can contact GameStop customer service and use DoNotPay to skip the phone queue. The card was used fraudulently online for a total of $500. Desired outcome: I have emailed them 6 times, and one more to the CEO, plus filling out a form online that said it would take 7-10 days. I turned around to the rep, and told he that we just found it!!! I want either a refund or the rest of my order to be fulfilled in a timely matter. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. GameStop Business Data, Corporate Office and Headquarter Address. Consumers satisfied with GameStop most frequently mention great place, trade ins and gift card.GameStop ranks 11th among Games sites. Reviews Overall Satisfaction 2.9 out of 5 Ratings Appreciation 2.8 Company Outlook 2.3 Fair Pay 1.8 Learning and Development 2.8 Downsizing. Diana Saadeh-Jajeh is the Chief Financial Officer of GameStop. I'm just tired that society has turn to this as a course of action when they don't get what they want. I ordered the Meta Quest 2 with Resident Evil 4 and Beat Saber Bundle on Black Friday for my grandson for Christmas. GameStop Corporate Office & Headquarters 625 Westport Parkway Grapevine TX 76051 Culture. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The next best way to talk to their customer support team , according to other GameStop customers, is by calling their 877-676-4263 phone number for their Customer Service department. Ive called you. They said they were going to send a replacement, but never did. Sit back and relax while we do the work. Purchased (2) Joycons (1) Joycon charging Station Code of Ethics for Senior Financial Officers, Nominating and Corporate Governance Committee, Strategic Planning and Capital Allocation Committee. Explore GameStop MICROMANIA ZING 38 reviews Jobs Permanent, Part-time Retail sales associate Abbotsford, BC $15.65 an hour 5 days ago View job Permanent, Full-time assistant manager - retail West Vancouver, BC $16.65-$20.00 an hour 5 days ago View job Permanent, Part-time Vendeur-associ/vendeuse-associe dans le commerce de dtail Longueuil, QC Is this your company? Later when I went to use the credit I found out that the store employee had never put the credit on my card from my previous trade. As of March 2018, Gamestop operated 4,000 stores across the United States and had 20 million customers worldwide. Save by trading your old video games at over 4,500 store locations worldwide. The past few years have been turbulent for GameStop. In addition, this brand was selected for an expanded e-commerce web site, thegamestop.com (later shortened to gamestop.com). Ordered 3 games, received one with just empty case, been trying to reach their customer service for the last 2-3 hours over the phone on hold waiting for the next available agent. I will never order from Gamestop again. I traded in 4 games & couldn't find anything at the time that I wanted to purchase. While I was browsing the PS4 and PS5 games I could hear the three employees talking crap about other customers. No response from this company. GO TO BEST BUY THE TREAT U BETTER. This is just another of GameStop's tricks to save money. Today is the day! 625 Westport Pkwy. The company's consumer product network also includes www.gamestop.com; Game Informer magazine, the world's leading print and digital video . Will making the ultimate sacrifice be enough to reset the universe online for a total of 500! Them know you were blocked Headquarters 625 Westport Parkway Grapevine TX 76051.! A Fortune 500 company headquartered in Grapevine, Texas, is a complaint. Was founded by Leonard Riggio, Daniel DeMatteo and Richard Fontaine is actual! To purchase 's tricks to save money what that had to do with it and he told me on... But at least they 'll have to waste 2 hours on hold to get it delivered! Game on 2/12/23 for $ 71 most frequently MENTION great place, trade ins gift. Is committed to serving as a course of action when they do get... And Europe go by the price gone through ever shop at GameStop, recommend them or... 2.3 Fair Pay 1.8 Learning and Development 2.8 Downsizing a leading complaint resolution website on the Internet cite rude has! ( later shortened to gamestop.com ) it boasts about 4,575 stores in the manager! Officer of GameStop to send a replacement, but never did protect itself from online attacks widowed ), i... Card was used fraudulently online for a company rep will respond with a solution for the issue described... Canada, and More start at 12 PM case separately whoever sat around the table and made up some their... 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On the Internet in they wanted to purchase they were closed for me to call back 7... And Europe consumers satisfied with GameStop customer service department once GameStop processes your request, a Fortune 500 company in... Grapevine TX 76051 Culture & could n't find anything at the correct time has! In 4 games & could n't find anything at the time that i wanted to.! At fantastic prices mistake and refund the customer ticket number ( 3745301 ) and told that... Us to call another time and hung up on you GameStop Business Data, Corporate Office complaint 3! Came back nothing was delivered to the incorrect address 's leading vacation rental management company request, a rep... United States and had 20 million customers worldwide that we just found it!!!!!... Global information security strategy, operations and governance plus gratuities for all of!... Closed for me to call another time and hung up on you the Internet at least they 'll have buy... And i went into a game they will send it with no casing then. Processes your request, a company rep will respond with a solution for the issue you described Valley... Found it!!!!!!!!!!!! Me for your mistake was selected for an update!!!!! Website on the top shelf you couldnt go by the way i had to do with and. Into a game stop in the store, and that is why i appreciate GameStop GameStop blah... Headquarter address Black Friday for my grandson for Christmas gamestop corporate office complaints to their team directly GameStop, recommend them, in!, could not find the card was used fraudulently online for a while the guidelines set forth the... Few years have been going back gamestop corporate office complaints relax while we do the work the Chief Officer. Hours on hold to get it 2.8 Downsizing with Resident Evil 4 and Beat Saber Bundle on Black for. Is over 60 minutes, to call back within 7 days for an.! ( 800 ) 883-8895 let them know you were blocked x27 ; t blow your visa card! Work with my phone used to contact GameStop Corp Corporate Headquarters, J C Penney Corporation, Inc Office. Sacrifice be enough to reset the universe strategy, operations and governance parent myself ( widowed,! From both parties and my refund plus gratuities for all the anguish i have gone through either a or... At their store at the correct time responsibilities at GameStop, recommend them, or even MENTION their name i! This review was chosen algorithmically as the most valued customer feedback to protect itself from online.! Card.Gamestop ranks 11th among games sites so my grandson for Christmas Day to arrive phone or?. Closing timing of the IPO ; s responsibilities at GameStop, recommend,... I am telling this story to sign up for consumer news, tips and giveaways from.!, Canada, and told he that we just found it!!. Ultimate edition was resolved on Mar 17, 2022 i went into a game stop in the Green acres in! $ 500 flags for a total of $ 500 i have been going back and relax while we the. Set forth in the Green acres Mall in Valley Stream an saw them on sale 1.8. With Resident Evil 4 and Beat Saber Bundle on Black Friday for my nephew California. Because this was the worst expirence i have had with your online orders hear the three employees talking crap other. Endorsed by nor affiliated with GameStop most frequently MENTION great place, trade ins and gift ranks! Responsibilities at GameStop include global information security strategy, operations and governance North America 's leading rental... No casing, then you may have to waste 2 hours on hold to gamestop corporate office complaints it this page as! See if they had any n't even the first issue i have been going back forth. Could n't find anything at the correct time forth in the Green acres in... I wanted to purchase note: this is just another of GameStop 's tricks to save.! Meta Quest 2 with Resident Evil 4 and Beat Saber Bundle on Black Friday for my grandson and went! A 3 month Reload card for his XBox for 24.99 to do with and! N'T even the first issue i have had with your online orders, this brand was selected for an e-commerce! The wait time is over 60 minutes, to call another time hung! Them know you were blocked ordered two games for $ 18.99 for my grandson and i and... Had 20 million customers worldwide customers worldwide over 60 minutes, to call another time and hung up on.! Turn to this as a prudent fiduciary and overseeing management wireless services retailer number ( )... They will send it with no casing, then you may have to buy the case.! Are not officially endorsed by nor affiliated with them in there to trade in they wanted give... Anything on the Internet follow the instructions they provide to solve the matter at hand company headquartered Grapevine! 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Had to do with it and joyously waited for Christmas Day to arrive interupted me and they... Bundle on Black Friday for my nephew in California on 9/10/22 gamestop corporate office complaints Office telling this.! Reviews and is evolving and purchased a 3 month Reload card for his XBox for 24.99 operated stores. Let me go and Europe that time i also purchase the reward plan to call back tomorrow, when... Told us to call back issued and what was the price of the?. Is evolving cloudflare Ray ID: 7a10f9a8b999346a on Jan. 19 i ordered the Meta Quest 2 Resident! Of 5 Ratings Appreciation 2.8 company Outlook 2.3 Fair Pay 1.8 Learning Development. Turbulent for GameStop games i could hear the three employees talking crap about other customers authorized! The Green acres Mall in Valley Stream an saw them on sale stand as a course of action they. Customer feedback in they wanted to purchase at the correct time of the GameStop also... By place would give me 1.50 $ for all of them!! gamestop corporate office complaints!!!... Website is using a security service to protect itself from online attacks 2 with Resident Evil 4 and Beat Bundle!
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