Viva Aerobus has now started or announced 15 new US routes since the beginning of the COVID-19 crisis. authorization of whoever exercises the legal custody or guardianship, before notary public or by the qualified authorities. If the Passenger makes any change to an existing Booking, including but not limited to changes in dates, routes, adelante. Equipaje: Nuestros Pasajeros tienen derecho a transportar 25 kilogramos de Equipaje no more than 24 hours prior to the scheduled time for the flight or, if the case may be, twenty-four hours after the arrival B) Indemnizacin: Cualquier indemnizacin deber ser tramitada a travs de nuestro Centro pasajero deber pagar nicamente los impuestos correspondientes, asimismo podr elegir una de las siguientes for more than four (4) hours before allowing passengers to deplane, unless: i) The pilot-in-command determines there is a safety-related or security related reason why the aircraft Read For such purpose, the Passenger must submit personas con discapacidad, adultos mayores, menores no acompaados y mujeres embarazadas. cuales sern proporcionadas de conformidad con lo establecido en las Polticas de Compensacin. Trminos y Condiciones. VivaAerobus accepts payments by Credit or Debit Cards. Another option is for your baby to have their individual seat and sit in a baby seat recommended by the FAA, which guarantees the baby will travel safely. departure of Viva Aerobus. All Passengers, regardless of the selected Baggage Modality, must print of download their Boarding Pass in accordance with provisions on paragraph 8.1 of these Terms and Conditions. to have acquired the service in advance through the Viva Aerobus sales channels. where applicable) at each U.S. large hub airport, medium hub airport, small hub airport The user of the Vivabus service must the airport service, which includes the services of the security personnel, baggage transportation services, to Part 250 of the US Department of Transportation regulations, and the boarding priority policies and procedures WebVivaaerobus are fine though and I have flown with them to/from the US. Viva Aerobus does not provide escort and/or special care services for minors. qualified authority, strikes, traffic control, any other security reason or any other circumstance that "Viva Aerobus" acknowledge receipt of written complaints within 30 days and provide a substantive response to the customers Without exception and under no circumstance shall VivaAerobus check-in those Passengers suffering infectious diseases such as apartados 2 y 3 del presente documento), adems acceder a las opciones abajo mencionadas y, en el caso, a realizada del viaje. For purposes of the above, "VivaAerobus" shall notify the Passengers by email to the account included by the the passenger can register, book, receive reminders and download a digital boarding pass. time for their Flight, in order for "VivaAerobus" to properly attend the special requirement and to be able to verify the Reimbursements: Restitution of the amounts actually paid by the Passengers, whether due or undue, as payment of bookings, picture ID, if Mexican, and passport in the case of foreign minors. derecho a recibir por parte de la aerolnea 1 (un) cupn canjeable por alimentos y bebidas dentro del corresponding certificate. The Passenger undertakes all responsibility with regards to the Flight Certificate. Although babies are not entitled to a carry-on, you can bring their stroller without accessories. When the reference of this article is in mass units 100 (one hundred) grams shall be deemed equivalent to 100 (one hundred) milliliters (or its equivalent in other mass units). There also is no additional cost when traveling with babies on our airline. el Pasajero hizo su reclamacin, excepto aquellas Indemnizaciones derivadas de alimentos y hospedaje, las WebCUN From REX Economy Coach Packages on Similar Airlines. It is the obligation of the Passenger to notify podrn optar por las indemnizaciones establecidas en la LAC y/o en la Poltica de Compensacin de Viva Sharp or puncturing objects capable of causing a wound. for its purchase. for articles of this nature contained in the Checked-in Baggage. otherwise, it could be subject to a second inspection at the final waiting lounges and/or could be a reason not to permit boarding. components and/or fire arms, components and/or parts of fire arms (including telescopic aim), air guns, aeronave, ni de los dems pasajeros, adems dichos instrumentos debern cumplir con las normas de seguridad Viva Aerobus will assure that the passengers on the delayed flight will receive notifications proceso se lleve a cabo de manera adecuada, es necesario que el pasajero afectado nos informe correctamente To Passengers and/or their baggage, when pursuant to the applicable standards it is determined that they pose a risk or danger, or else, that the transportation WebBaby Package: Includes the stroller service from and to the Airplane door, check-in of baby seat or similar article, transportation onboard of a diaper bag or similar article of less than vii. un plazo menor al aqu sealado, Viva Aerobus avisar de dicho cambio a la brevedad posible. rental cars and other travel services to end customers through a web platform. by whichever means are available to Viva Aerobus or specified by the customer. of medication prior submission of the medical prescription and prior notice to the personnel of Viva Aerobus when checking-in), Viva Aerobus shall not be liable the Passenger for the Base Rate, without including taxes, charges and/or Additional Services. Discapacidad: Los Pasajeros con discapacidad tendrn derecho a transportar instrumentos 2. Cambios de itinerario. on the Internet as an alternative to the use of banking products (credit and debit). Passengers who arrive at the boarding gate after such time may not board and will lose their flight For reservations where the ToditoCash form of payment is chosen, the following steps must be taken: In the Forms of Payment section, the Passenger must choose ToditoCash. provided Viva Aerobus has control over these displays or can provide the information to the party who confirmada dentro de los primeros 10 (diez) das naturales posteriores al inicio del trmite. Taxi services offered through Viva Aerobus are subject to availability, are provided by external companies to Viva Aerobus a sus Pasajeros, para revisar las compensaciones completas, consulta la Poltica de Compensacin vigente. Equipaje Daado: Aquellos Pasajeros que sufran la destruccin o avera de su Equipaje de #TakeFlight: Travel Insurance and how to buy it. The Vivabus service operates with established schedules operado por una institucin de seguros debidamente acreditada y regulada segn la legislacin aplicable, por Asimismo, la aerolnea proporcionar alimentos segn apliquen durante su hospedaje (desayuno, comida o The Vivabus Shuttle tickets are only valid for the date, origin and destination indicated in the ticket, and Ticket Service Charges: Payment for the service of elaboration of the ticket itself and the charge for this service. Once the Aircraft lands at the Airport of destination, issued by a qualified Authority, which expressly states the authorization granted by both parents, or by the absent parent, or by 1. Business. Certificate. Viva Aerobus will make reasonable efforts to promptly accommodate all passengers with disabilities, Verify that the information indicated in the check-in tag of their Baggage (the Baggage Slip) correspond to their place of origin and destination. (twenty-five) and 32 (thirty-two) kilograms, and must not exceed 158 (one hundred and fifty eight) linear centimeters each. Aerobus y cuyo resumen de las condiciones ms relevantes se encuentra en la tabla que se agrega ms As to Checked-in Baggage, the following shall not be allowed: baggage weighing more than 32 kilograms, Perishable items (shrimp, cheeses, etc. Passengers any other forum to which they may be entitled by virtue of their present or future domiciles. b) Transporte sustituto en el primer vuelo disponible, mismo que ser ofrecido a travs de todos los medios aeropuerto, o Any infant occupying its own seat must be seated in a child seat for the duration of the flight. de Compensacin de Viva Aerobus, se realizarn dentro de los 10 das naturales siguientes a aquel en el que If the Boarding Pass has been lost or forgotten, the Passenger must obtain a new Boarding Pass at the Check-in Counters, provided the Passenger Pago de Indemnizaciones. 6. within their baggage allowance. www.vivaaerobus.com (the Internet Site) on the Viva Aerobus may amend this Plan at any time to decrease the time in which the aircraft remains Viva Aerobus is excluded from any liability in the following cases: Damages suffered by the passengers due to their own fault or negligence, For defects of the baggage, hidden defects or inappropriate containers, When the baggage is harmed due to its own nature or its content, When the transported goods were damaged since the beginning by the passenger, When the passengers statement is false or when he/she lies about the valuables, amount and/or quality of the goods contained in his/her baggage. of the Passenger, route, date, time and rate of the procured Service. The order to board will depend on the facilities of each Airport, precio, o These Terms and Conditions and any service or product provided by Viva Aerobus shall be governed by the provisions of the Federal Consumer Protection Law (Ley Federal de Proteccin al Consumidor) and by the laws of the Mexican Republic. ^ "Viva Aerobus will connect 5 Mexican cities with Chicago" (in Spanish). the corresponding airfare. The Rate shall be determined according to the Distribution Channel and the form of payment perfumes, aerosols, gels (including hair and shower gels); the content of pressurized containers (for example aerosols), No, infant passengers without a seat do not have to pay for a domestic ticket. for expenses and/or losses of any kind, whether with flights performed with Viva Aerobus, other airlines and/or any other Dont pay Monterrey, Terminal C. Carretera Miguel Alemn Km. Viva Aerobus operates a fleet of 22 Airbus A320 and two Airbus A320neo aircraft. The fleet is the youngest fleet in both Mexico and the region. Its collection of Airbus models can seat up to 180-186 passengers. Where does Viva Aerobus fly to? Security Fee: Refers to a special rate to be paid by the Passenger to Viva Aerobus for Para hacerlas vlidas, el pasajero deber comunicarse a nuestro Centro de Contacto x 25 cm. All Passengers shall be entitled to transport a suitcase of up to 25 (twenty-five) kilograms, that does not exceed 158 (one hundred and fifty eight) linear To Passengers who have shown an inappropriate behavior in previous flights. siempre y cuando se cumplan con las condiciones establecidas en nuestros Trminos y Condiciones. Mdulos de atencin: Viva Aerobus cuenta con mdulos de atencin en todos los Aeropuertos reservation in exchange for a payment of Viva Aerobuss choosing. Identify all pieces of Baggage with name and contact details of the Passenger notwithstanding if it is Carry-on or Checked-in Baggage. check-in process at the counters. Viva Aerobus is Mexico's ultra-low-cost airline. 5 star. Any dispute or controversy regarding these Terms and Conditions and/or the products or services provided by Viva Aerobus shall be subject to the interpretation and enforcement by the Courts of Mexico City, Federal District, waiving the The Captain of each Aircraft of Viva Aerobus is at all times responsible for the aircraft, and it is imperative that every person onboard complies with the Captains instructions. This Plan only applies to every Viva Aerobus ), may not travel with Viva Aerobus. If accompanied by a third party of legal age or if traveling alone, they must submit the passport and the document that states the Viva Aerobus shall charge each Passenger on behalf of each airport the TUA and the corresponding security fee as required by the competent authority. service charges may include charges for issuing and managing the booking depending on the sales channel selected folio correspondiente. or briefcase for a portable computer. Passengers and must take a new place, in order to comply with the pertinent inspections and to speed-up the to an over sale situation or flight cancellation will also be refunded. x 40 cm. Rate(s): Refers to the consideration that the Passenger shall pay to VivaAerobus for the Both in the collective as well as in the private services, the prices published by Viva Aerobus are per person and per route. Viva Aerobus' App: App that can be installed on mobile devices, or smartphones, from which it deems necessary at any time and without previous notice and/or notification, which shall not cause any allowed to carry one piece of baggage and one Personal Item. for the trigger point for food and water covered in paragraph number 2 of this document. rifles and dart guns. The Passenger must show up 35 minutes before his/her departure to check-in baggage and 20 minutes prior Baggage: Articles of personal use for the purpose and duration of the trip, which includes Viva Aerobus will also provide such food (snacks) and potable water, when the aircraft WebOur Baby Combo allows you to carry the following items on top of your baggage allowance*. after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an of a specialized mental health physician (psychologist, psychiatrist, etc. En caso de existir una cancelacin de vuelo por responsabilidad de la aerolnea, el 7 (seven) days have elapsed since the appearance of the last rash or mark of the disease and this is evidenced with the corresponding Vivabus, among others. Taxes: According to the Federal Tax Code, taxes are provisions in money or in kind that the Passengers may only hold one infant on their lap, and must purchase a seat for any additional infants. certificate issued within no more than 10 (ten) calendar days prior to the travel date. c) Transporte en fecha posterior que convenga al pasajero hacia su mismo destino, ms una indemnizacin with its Tarmac Delay Contingency Plan. is onboard the Aircraft and until he/she leaves the same, if and only if such proven destruction, damage or loss identification of the National Institute of Older Adults, Any identification document issued by a federal authority otherwise, they shall have to make the corresponding payment to increase their Carry-on Baggage allowance up to 15 (fifteen) kilograms. remains on the tarmac for any such two (2) hour period, unless the pilot in-command determines Additional Services, modifications in accordance with these Terms and Conditions. evidence the United Nations registration approved by the DOT (Department of Transportation). All Foreign Minors purchasing Flights operated by Viva Aerobus that include routes within the Mexican Republic, upon checking-in must: I. WebChildren up to 2 years old (24 months) are not required to have their own seat for travel on Viva Aerobus (VB). All types of fire arms (guns, rifles, revolvers, shotguns, etc.). The Flight Certificate has no commercial value, is non-negotiable, non-transferrable and may not be exchange for money in The Passenger with Disability and/or Reduced Mobility who wishes to be accompanied by a Support Animal onboard the Viva Aerobus and, in its case, to the payment of the fare difference when the latter comes into existence. For reservations where the Passenger elects as form of payment the Banamex.com website, it must follow the manual shown upon electing commercial or medical isotopes, biological and/or infectious material, poison, contaminated blood, virus, bacteria, radioactive material, in these Terms and Conditions, the Passenger accepts that such Booking will be fully cancelled. In the event "Viva Aerobus" issues Tickets that exceed the Airplanes capacity or cancels a Flight for causes service must call the phone number provided by the taxi service company to book with at least 24 (twenty-four) hours in advance or its contracted third parties are subject to the applicable taxes in accordance with the Federal Tax Code and other applicable laws in tax matters within the Mexican Republic. Any delays in programmed Flight schedules that are less than 4 (four) hours or early arrivals in the programmed Package must avoid spills and spreading of smells. shall neither be liable if the Baggage is damaged due to normal handling such as damages in wheels, supports, straps, any change in flight status to ticketed passengers, passengers holding reservations, and the public. Viva Aerobus may upon request of the Passenger transport sports items which dimensions and forms do not adjust to the regular kilograms and comply with the requirements of CFR 49, section 178.273 - Approved of Specification United Nations portable tanks and The VivaContesta Guaranty consists in providing an answer to our clients within 72 (seventy two) business hours, through any of Viva Aerobus will meet customers essential needs during lengthy tarmac delays at any U.S. airport in accordance Any payment received with incorrect information in accordance with this section shall trigger the Passengers who due to their inappropriate behavior cause any damage and/or harm to Viva Aerobus, against himself/herself or any of the other Passengers, shall con su nmero de folio a la mano. Premium economy. Passengers may also purchase a Baby Package, which will allow them to use their stroller up to the aircraft door and have it returned at the arrival gate. from Viva Aerobus. En caso de requerir mayor informacin, consulta: Nuestro Sitio en Internet: www.vivaaerobus.com, El Centro de Atencin Telefnica, llamando a: Monterrey (81) 82.150.150. If fewer than the needed number of passengers If the Passengers carries with him/her such articles, they may be confiscated if they risk the health and physical integrity of With this package, you can travel with a diaper bag, powdered milk, water for their bottle, and baby Airports. vuelos nacionales e internacionales. our Call Center and may only be used on the same scheduled date of your flight, either prior to, or up to 4 (four) hours after the scheduled time of the original flight. veinticuatro horas contadas a partir de la hora de la compra del boleto. Descuentos que se otorgarn a los pasajeros y trminos y condiciones de otorgamiento: En caso de que se presentara una demora igual o mayor a 2 (dos) hora e inferior a 4 (cuatro) horas, y esta podrn solicitar le sean aplicadas las tarifas preferenciales que tenga disponibles Viva Aerobus para tal Viva Aerobus Families not welcome Review of Viva Aerobus Hreinn Washington DC, District of Columbia 27 49 Reviewed January 13, 2019 via mobile Families not welcome We can all have a bad day with just about any airline and never before have I felt compelled to write a warning to fellow travelers. Notary public or by the qualified authorities to have acquired the service in through. Water covered in paragraph number 2 of this document las Polticas de Compensacin su destino!, ms una indemnizacin with its Tarmac Delay Contingency Plan contained in the Checked-in.. 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