Connect to the dash cam via wifi with a mobile device. This will still depend on which model you have, so it is best to verify the user manual for your dash cam. Ive reset it several times and still not recording. 2. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a mom to three young kids, I went through my fair share of baby monitors back in the day. Fortunately, there are dash cam troubleshooting ideas to tackle those issues were all trying to avoid. Hi Adrian. Hello Darina, we are sorry for the issue that you have with the application. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. Try resetting the parent and baby unit: Step 1. For this case, you can try to remove your SD card and plug it into your laptop/pc to check if the important incident was recorded. You should also be aware that names that you give your Wi-Fi-enabled devices, home networks and services (also known as friendly names) may be detectable by others outside your home, so you should not use personal information as part of your friendly names. Last night it suddenly stopped working, saying "poor connection" and being stuck on the white home screen. If you have complaints or concerns about this Privacy Policy, please contact us at the above email. If you are in the EEA, you also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. If still, the same issue persists kindly send us a video of the issue including the model number of your dashcam to support@vava.com. 1. We suggest using the recommended micro SD card, which is at least 32GB of storage. Please reset the dashcam. 1 Connect the monitor adapter to the monitor and a power outlet. A customer service representative will be happy to help you troubleshoot your VAVA dash cam. 5. Reset the dashcam at least 3 times using the reset pinhole above the SD card slot. Unless otherwise stated, www.vava.com and/or its licensors own the intellectual property rights in the website and material on the website. For us to further assist you. https://www.youtube.com/watch?v=0KzArrktwrs&t=80s, https://www.vava.com/products/2k-front-and-1080p-cabin-dash-camera. Remove the SD Card from your Laptop/Computer. The Adopted Trademarks HDMI, High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. Notify me of follow-up comments by email. Live HD streaming + pan, tilt, zoom and color night vision Easy setup Hi, Arnold for technical issues kindly reach out to us via email at support@vava.com or Contact us at 1-888-456-8468 (Monday-Friday: 9:00 17:00 PST) to further assist you. Try to use a different cable cord. 2. 5. Will provide you with some troubleshooting that will help fix this issue. Also, as a workaround, we can remove the micro SD card and plug it into a computer to download the file. If your dash cam is no longer switching on, here are some suggestions we recommend testing. For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. If using the recommended card, please try the steps below. We will look into this. Kindly send us a video and your dashcams model number if you still encounter the same problemto support@vava.com. We will always give you choices about your personal information. For us to further assist you. Does a return require the original packaging? Its not emergency? Check power cord if its plugged in properly to your car. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window). We may ask you to verify your identity before we can act on your request. This website is provided as is without any representations or warranties, express or implied. We use the information we collect for a number of purposes. Some audio monitors allow two way audio . can you healp me about that. You hereby indemnify www.vava.com and undertake to keep www.vava.com indemnified against any losses, damages, costs, liabilities and expenses (including without limitation; legal expenses and any amounts paid by www.vava.com to a third party in settlement of a claim or dispute on the advice of www.vava.coms legal advisers) incurred or suffered by www.vava.com arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions. Hi PeeJay. There are many people with the same problem! If still, the same issue send us an email to support@vava.com for us to further assist you. If youve done all of this and you still have not received your refund, please contact us at support@vava.com. Kindly send us a video and the order information to support@vava.com if the issue persists to assist you further. Also, you can try to apply a factory reset 2-3 times to the dashcam and reformat the SD card into your computer and make sure to back up the files. 4. Hi, ken. RMA numbers should be clearly displayed on the return shipping label of any package being returned to VAVA. First, check the battery level on the monitor. Please reset the Dash cam at least 3-5 times and reflash firmware. You may download it directly from our website: If the issue persists kindly reach out to our email tech team at support@vava.com. NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us. Connect to the dashcam via wifi with a mobile device. 4. 2. For us to further assist you. Is there anyway for the emergency videos to auto delete after a certain amount of space is used or after a certain amount of time has passed? Try to plug it in on a different power supply or power outlet. We only share your personal information with third parties for marketing purposes if you have granted us permission to do so, and in accordance with the Marketing section below. Flashing the firmware to the Dashcam via SD Card. I have an issue with VAVA Fron and Rear Dash Cam. Step 2: Remove the SD Card from the dash cam. Please try the following troubleshooting steps to help you resolve the issue. The App will automatically connect to the dash cam and open the live feed page. Thank you. Some SD Card brands need formatting for our dashcam to recognize it. Stable 2.4GHz wireless connection. Long tranmission range maintains constant visuals with a monitor transmission range of up to 900 feet. Will provide you with additional troubleshooting to update the firmware and this is how you re-update the firmware. All express and implied warranties for the product include but are not limited to any implied warranties of and conditions of merchantability and fitness for a particular purpose. What micro SD cards have you tried? When completing your purchase, a billing statement including 'vava.com' and the country code such as 'HK', 'UK', etc. Anyone else have this problem. Please let me know how I can fix this because its been an ongoing issue. VAVA Baby Monitor - Video with 720P 5" HD Display. please & thank you. Information we receive from other sources: Providing, improving, and developing our products and services: Within vava.com for purposes of data processing or storage, Within vava.com, including with our subsidiaries, affiliated companies and divisions, all of whom may use your information for the purposes disclosed in this Privacy Policy, With business partners, service vendors, authorized third-party agents or contractors to provide a requested service or transaction, including processing orders, hosting websites, storing your information, providing email communications on our behalf and providing customer support. We are sorry to hear that you are having an issue with your VAVA product. Just another unsatisfied customer with the vava dash cam,Ive also purchased 3 different sd cards trying to fix the problem, none of them work.after contacting vava support team they said they were very sorry but failed to provide any useful information. i recently deleted all video on my sd card to make room for more and after placing the memory back in the camera it wont connect anymore and the red light is on i tried connecting to vava wifi and put default password it says is incorrect. When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. Were sorry for the trouble youre having with your dashcam. Our Vava baby monitor has been great in the last year we've had it. 1. It was also very easy to install and pans throughout the room well." -Marissa Additional Specs Best Budget WiFi Baby Monitor Wyze Cam Pan v2 1080p $39.98 Add to Babylist Buy Now Amazon$39.98 The Scoop Under $50! 6. and our The VAVA baby monitor is simply the best value baby monitor available today. I have a vava dash cam i bought in October. Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If the first step did not resolve it, please reset the dashcam Whats happening with it? 4. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. The Camera and monitor are very well built and nicely designed. Whenever you bring new technology into your life, things can sometimes go wrong. Large 5" 720-pixel HD display. To be eligible for a return, your item must be unused and in the same condition that you received it. Both LEDs on the back of the cam will flash rapidly for about 1 minute. Enable the time and date settings and make sure they are correct for your location. Step 2: Remove the SD Card from the dash cam. I have Dual Dashcam, but when I check loop and emergency video on the app, there were only recording at 10:03pm (19sec) and 10:05pm (38sec), did not have the moment my car got hit. Unplug-replug the charging cable. Please check the email attachment and download it on your laptop/PC. No buttons give any response. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. any help would be great. Hi Olexis. For starters, increasing the video quality of your dash cam footage can only be adjusted insofar as your dash cam is capable. Please try the following It does the same thing with any of these cards or no card. I was in the same boat where i was getting the SD card Error. Remove the SD Card from your Laptop/Computer. There are a few reasons why your time and date settings of your dash cam footage arent saving. Restart your smartphone then reconnect to the dashcams WiFi. Ive tried emailing but no response. Please contact our Customer Service at support@vava.com to get the return address. Troubleshooting dashcam: If vava.com merges with or acquires or is acquired by another entity, personal information would be transferred as a whole to the successor entity, To comply with the law or legal process (such as responding to subpoenas or court orders), to comply with government reporting obligations and to exercise our legal rights or defend against legal claims. when will it be available again? Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect www.vava.coms officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as www.vava.com. Highlights. The information on this website is complete, true, accurate or non-misleading. Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things? Please check your email address. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. For us to assist you further. Plug the SD Card into a Laptop/Computer. Boy Mom - 1 . By the time Im done buying SD cards It would be the same price and If you add my time its like way more expensive. 2-day shipping. Ive also formatted the SD card and even tried a different card but nothing works. Note: For reference only. If you choose to keep the item, the retail value will be deducted from your reimbursement total. Some SD Card brands need formatting for our dashcam to recognize it. If you do not wish to receive direct marketing material from us or a third party, in addition to following the Unsubscribe instructions in a marketing email, you can send us an email request at privacy@vava.com. i only used 2gb from a 64gb sim card, any suggestions? For more information, please see our Since we have multiple dashcam models, there are also different micro SD card compatibility that we have to check. Next, contact your bank. Split Screen Baby Monitor. My son bought me the camera as a gift in August 2020, because of the covid I recently traveled and received it, I returned to my country and unfortunately I did everything, I changed cards and the error continues. Changing the frames per second (fps) rate on your dash cam will affect the video quality. 1. (If the steps above dont work please proceed on the Firmware Update through the SD card). Once the returned item arrives back in VAVA warehouse for inspection, the refund process will begin. Still, in some cases, it is recommended. To protect our legal rights or those of others, such as protecting the vava.com brands or investigating violations of vava.com terms of use, violations of law, intellectual property infringement, misuse of vava.com websites, fraud or potential threats to personal safety. Kindly click the links we provided in order to download the latest firmware version. Step 7: Open the VAVA Dash App. We only provide these third parties with the minimum amount of personal information necessary to complete or provide the requested service or transaction, and we do not allow third parties to use your personal information for a different purpose than what was disclosed to you, With service providers, advisors or other third parties to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition or sale of all or a portion of our assets. Uninstall and Reinstall the VAVA app. Once I plug the rear view camera in it turns off. Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. If you are using the model VA-VD009, it should work using a Micro SD Card U3 64GB- 256GB. Baby Night Light. My Vava Dash Cam keeps saying incorrect sd card and this is the second one that I bought. We are sorry to find out that you have a problem with your VAVA product. VAVAs warranty program is the only warranty for any and all VAVA products. VAVA Baby Monitor with Split Screen - VA-IH009. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. Romantic Movies to Watch on a 4K Laser TV for Valentines Day 2023, Looking for the Best Thermometer for Baby this Cold and Flu Season? Above the SD card brands need formatting for our dashcam to recognize it dashcam at least 32GB of.... 'Uk ', 'UK ', etc the live feed page will affect the video quality tried a power! 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